Vacancy expired!
- Work with stakeholders to gather requirements for training, communication, and change management needs.
- Work with the project lead to identify the training needs.
- Provide input and assistance in the development of overall training and change management strategy and plans.
- Conduct research and provide recommendations for training strategy, including appropriate training methods, materials, and delivery.
- Learn how to quickly navigate new systems, understand how they work, and translate that into user-friendly language.
- Swiftly grasp complex business processes and workflows and integrate that understanding into instructional material.
- Proactively provide feedback on tools and process improvement opportunities to internal teams.
- Materials include, but are not limited to: help videos, instructor-led training courses, user guides, tip sheets, wiki pages, email communications, etc.
- Elicit feedback on materials, internally and externally, and collaborate on incorporating feedback.
- Write in a user-friendly and system accurate way.
- Training methods include in person, remote, and hands-on.
- Clearly communicate business purpose as well as system instructions.
- Deliver training presentations clearly, effectively, and professionally.
- Write in different styles to engage, inform, or train stakeholders.
- Write clear, effective and concise communication materials.
- Coordinate the follow-up of training events and the administration of surveys and reports.
- Bachelor’s degree in instructional design, educational technology or related field.
- Employer will accept a suitable combination of education, training, or experience.
- Minimum of 5+ years of experience developing instructional materials, technical writing/editing, and teaching in an adult environment.
- Solid expertise using MS Office products.
- Excellent oral and written communication skills with a proficiency in writing, editing, proofreading, and formatting of user-friendly, customer-ready materials.
- Excellent presentation skills with experience in providing instructor-led trainings.
- Excellent customer service, teamwork, creativity, and analytical skills.
- Excellent organizational and interpersonal skills.
- Self-motivated and disciplined, with capacity to work on multiple priorities in a fast-paced, dynamic environment and within time constraints.
- Exposure to cross-cultural audiences, and global and cultural awareness.
- Strong attention to detail and outstanding follow-through.
- Familiar with a variety of Instructional Design concepts, best practices, and procedures.
- Ability to develop a basic subject-matter understanding through materials provided, individual research, and collaboration with stakeholders.
- Understanding of the software development lifecycle and ability to translate software development language into user-friendly language.
- Ability to understand and write about complex scenarios.
- Flexible and adaptable; able to work in ambiguous situations.
- Ability to work independently and collaboratively with software development teams, government agency stakeholders, and creative teams.
- Experience with Section 508 compliance.
- Experience using Vyond, Adobe Illustrator, Premiere Pro, After Effects, Photoshop, InDesign, or Audition is a plus.
Vacancy expired!