Head of Business Operations and Implementation

Own the client relationships to assure 100% satisfaction.Ongoing communication with providers, practices, IDG operations team, IDG leadership, RCM, accounting, and vendors on day-to-day related activities concerning releases, features, support, etc.Implement metrics to measure performance of relationships.Manage the operations side of customer support and work with the support team to enhance both the provider and patient experience.Oversee the team that trains practices for new implementations to ensure smooth and successful go-lives.Oversee the team that provides ongoing training of all users and stakeholders.Manage the operating functions of the business, ensuring the company runs with legality and conformity to established regulations.Manage relationships/agreements with external partners/vendors.Oversee marketing efforts to prospective practices.