Vacancy expired!
- Close relationship with Infrastructure Delivery Team
- Close relationship with the Network Services Team
- Close relationship with the Digital Workplace Team
- Close relationship with Infrastructure Solution Engineer(s)
- Close relationship with Managed Services Providers
- Coordinates multiple projects concurrently
- Manages vendor work on projects
- Handles or oversees scheduling, product ordering, shipping, receiving, tracking, Inventory Management, Documentation (including QMS documents), site coordination and communication.
- Participates in Project Meetings as required to ensure project scope, cost, schedule, and quality are in alignment. Additionally, provide leadership and oversight of other project roles when needed.
- Images end user devices for deployment to new locations.
- Oversee infrastructure delivery executions of Donation and Logistical Centers
- Lead stakeholder escalations as well as initiate interaction with the business to resolve service issues while fostering key relationships
- Ensure changes are managed and implemented in compliance with company procedures
- Manage expectations and communications with stakeholders, Information & Technology, and Leadership
- Review key metrics to evaluate the effectiveness and efficiency of I&T processes and improve daily operations.
- Ensure that project teams are complying with the appropriate regulatory guidelines (e.g., cGMP), global I&T procedures, I&T standards, I&T practices, and Computer Systems Validation methodology as defined by QMS (Global I&T Quality Management System) and based upon the application business function.
- Work with key stakeholders to understand their vision and roadmaps. Socialize and get buy-in for improvements from key stakeholders.
- Analyze and advise on the expected benefits, impacts, opportunities, etc. of any proposed initiative
- Work closely with Enterprise Architecture and Infrastructure Engineering team in the development of new solutions related to Center improvements.
- Maintain a working knowledge of current technologies and best practices related to the
- infrastructure area.
- Position Qualifications and Experience Requirements: Provide hiring requirements for the
- specified position, including educational, experiential, and competency requirements necessary for the position.
- Disclaimer: The above statements are intended to describe the general nature and level of work being performed by those
- assigned and are not an exhaustive list of all responsibilities, duties, and skills required.
- 2+ years' experience in IT Infrastructure.
- Experience in successfully handling complex and unique situations.
- Strong customer focus - able to meet the demands of internal and external customers.
- Multi-tasking - can manage several concurrent projects and prioritize demands.
- Excellent verbal and written communication skills.
- Pharma/Biotech or similarly regulated environment experience desirable.
- Ability to work across a range of countries and cultures.
- Experience in managing or coordinating complex projects
- Vendor Management
- Managing service levels and outcomes
- Manages Complexity
- Decision Quality
- Plans & Aligns
- Directs Work
- Manages Conflict
- Drives Results
- Communicates Effectively/Collaborates
- Drives Engagement
- Instills Trust
- Ensures Accountability
- Situational Adaptability
- Business Insight
- Problem solver
- Intellectual Curiosity
- Strategic thinker
- Awareness of IT Service Operations fundamentals and principles
- Practical knowledge of ITIL concepts and terminology
- IT operational planning and process design
- Project Management
- Willingness to work with people from diverse backgrounds and experience
- Attentive to customer requirements and continuous service improvements
- Partners with technology and product teams in the development, implementation, and management of IT's controls, policies, procedures, practices, and processes to protect the organization's datacenter assets and the integrity, security, and privacy of information
Vacancy expired!