Job Details

ID #44719557
State Florida
City Bocaraton
Job type Permanent
Salary USD TBD TBD
Source Suncap Technology
Showed 2022-08-09
Date 2022-08-08
Deadline 2022-10-07
Category Et cetera
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PMO Manager

Florida, Bocaraton, 33427 Bocaraton USA

Vacancy expired!

Position Summary: A leadership position within Legal Operations and Administration that plays a key role with the design of a "best in class" law firm with the highest levels of compliance, efficiency and achievement of both internal and external goals. Responsible for managing the day-to-day operations along with a heavy focus on improving systems, process, and staff. The manager will work closely with the firm's senior management team to develop and achieve business and financial strategies. Duties and Responsibilities: • Manage and perform oversight of daily operations including all stages of the legal process and client requirements • Daily communications with staff to confirm production is completed timely and accurately and to plan for resource shortages when necessary • Work closely with other internal areas that have a direct impact on the managers areas of responsibility • Ensure continuous improvement of both internal (firm) and external (client) key performance indicators • Provide clients with exceptional customer service • Create and implement initiatives that improve performance, efficiency, quality of the operations, reduction in costs and increase in revenue • Responsible for confirming the availability of current and thorough SOPs related to all functions within area of responsibility • Performance monitoring/QA of both processes and staff • Strengthen the organization by performing ongoing professional development of staff via mentoring, motivating, coaching, training and rewarding • Develop best-in-class practices that continuously enhance the client experience and drive business objectives • Swiftly identify cause and cure of any negative performance trends • Facilitate client calls to review performance, trends and improvement suggestions in a collaborative manner that allows for an ongoing strong partnership and a continued future of shared success • Prepare and present presentations related to areas of responsibility to both internal and external audiences • Review, monitor, track and update SOPs for all positions as/when necessary • Attend and contribute to management meetings • Collaborate with team, peers and management to drive improvements and steps necessary to achieve strategic plans • Travel if/when appropriate • Client and potential client visits; prepare, present and attend • Employee reviews; prepare, present and attend • Ongoing recruiting efforts to drive strengthening of org structure and confirmation of ample staffing at all times • Daily, weekly and monthly monitoring of goals and key drivers and take necessary employee corrective action when controllable defects discovered • Contribute to strategic planning (create, monitor and achieve) • JST experience a plus

Vacancy expired!

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