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Job Details

ID #14990021
State Florida
City Bocaraton
Job type Permanent
Salary USD Depends on Experience Depends on Experience
Source Atlantic Partners
Showed 2021-06-02
Date 2021-05-06
Deadline 2021-07-05
Category Et cetera
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Zoom Administrator

Florida, Bocaraton, 33427 Bocaraton USA

Vacancy expired!

Job Description: Our client is seeking a Zoom Administrator to provide excellent service and support to our growing Zoom platform. The candidate must have at least 2 years of in-depth experience with Zoom, and experience providing service and support services for Zoom or similar IT services. Experience with other meeting platforms such as Microsoft Teams or Webex is a plus. This is a temp to hire position that for the right candidate could grow to include Microsoft 365 services, such as Microsoft Teams and Exchange Online, Proofpoint E-mail Security, and Condeco Workspace Scheduling. The candidate will provide service and support for the Agency/Field users and should have excellent customer service and support skills. Candidate MUST have good internet service at their home.

Responsibilities:
  • Provide excellent level 2/3 service and support
  • Add, change, and remove accounts and configuration settings
  • Subject matter expert for Zoom functionality
  • Create and update user and support documentation
  • Conduct user training and ask the expert sessions
  • Escalate support outages and incidents with Zoom and follow-through resolution
  • Follow established ITIL processes such as incident, change, problem, and request

Qualifications:
  • 1-3+ years of in-depth experience with Zoom
  • Working knowledge of networking, network security (firewalls, proxies, VPN, AD, SSO), room-based video conferencing (SIP/H.323), and Microsoft 365
  • Experience with Microsoft Teams or Webex is a plus
  • Problem-solving and analytical abilities including the ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details and apply sound business knowledge
  • Excellent interpersonal, verbal, and written English communication skills
  • Ability to multi-task and work independently, as well as work collaboratively with teams, some of which may be geographically distributed

Education: High School diploma or GED required. Bachelor's Degree in an IT or technology field preferred.

Vacancy expired!

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