Vacancy expired!
Job Description
The
Mailroom Coordinator receives new claims/services and correspondence on existing claims/services and will set-up, scans and save info into Salesforce. The Mailroom Coordinator will also create and set-up new claims, services, and add all other related contacts to each claim/service. On new correspondence on existing claims/services, the Mailroom Coordinator is responsible for entry in pertinent data into Salesforce. Be accountable for all activities and claims within their assigned work queues. Identify and escalate potential customer issues to the MSP Director. Effectively communicate with internal departments, field sales, and staff, as well as external customer organizations. Report to management weekly on production completed, projections and inhibitors. Execute any other job functions as assigned.- Receive, date stamp, scan all incoming correspondence
- Email incoming correspondence to appropriate MSP Director
- Keep turn-around times at levels to maintain a competitive advantage and exceed customer expectations
- Review Client Handling Protocols
- Maintains complete records on all claims/services including, but not limited to, detailed documentation on all claim activity
- Generates correspondence through the use of system letters, faxes, free form letters, and email communication
- All correspondence must be communicated with utmost professionalism and pride
- Follows company processes and procedures at all times
- Interacts well and communicates confidently with individuals at all levels of an organization
- Identify and pursue via escalation to MSP Director the development of documents neededfor claim/service
- Chronological Set-up of medical, legal, claims and bill records and identifying comorbid medical records to request a rated age on certain services
- Utilize Franco Signor web-portal and customer systems as needed in order to obtain new referrals and request or get additional documents and/or records
- Complete and or edit claims as needed or if new contact information is obtained/received.
- Direct requests and unresolved issues to the designated resource or MSP Director
- Complete tasks and follow up by expected due dates.
- Other various duties, at the discretion of direct management
#LI-DM1
Qualifications
- High School Degree or equivalent
- Working knowledge of Medicare Secondary Payer (MSP) Statute
- Working knowledge of Medical Records, Legal Documents, Bills, Claim Notes
- Must have knowledge of all Franco Signor services - i.e. Conditional Payment Lien Research, Dispute/Negotiations of Conditional Payments and securing the final demand amount.
- Knowledge of Internet and email procedures
- Strong time management skills
- Able to meet deadlines as provided by Client and or Management
- Ability to read and interpret documents, such as procedure manuals, invoices, and company literature
- Knowledge of medical terminology preferred
- Knowledge of Word, Excel and PowerPoint programs
- Quality grammatical typing skills
- Works well in team driven environment
- Exceptionalprofessional face to face and telephone demeanor
- Ability to maintain a high level of confidentiality
- Achieve weekly and monthly goals
- All internal and external communication is to be handled in a professional and efficient manner
Additional Information
Verisk Analytics is an equal opportunity employer.
All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability.
http://www.verisk.com/careers.html
Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.
Vacancy expired!