Job Details

ID #46369993
State Florida
City Bradentononsite
Job type Permanent
Salary USD $55000 - $60000.00 per annum 55000 - 60000.00 per annum
Source Digital Intelligence Systems, LLC
Showed 2022-10-11
Date 2022-10-10
Deadline 2022-12-08
Category Et cetera
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Technical Support - Higher Paying Direct Hire

Florida, Bradentononsite, 34209 Bradentononsite USA

Vacancy expired!

Location: Bradenton/Sarasota FL - Must work on site - Direct hire job that pays 55-60K

Only local candidates will be considered

Title: Technical Support Representative

Scope: As a Technical Support Representative, you will be responsible for all aspects of providing technical support to our clients customers.

Job Summary:

  • Provide technical support via telephone, email or chat.
  • Follow predefined procedures to identify, evaluate, solve and escalate product related issues.
  • Help to reduce technical field installation time and application errors.
  • Ensure accuracy of technical information provided to customers.
  • Provide timely solutions of technical field problems requiring attention to detail.
  • Answer incoming phone calls regarding issues for Fire Alarm and Detection products. (Approx. 15-20 calls/day)
  • Identify and document the problem summary and description as described by the customer as well as record the call details in the Customer Relations Management (CRM) tool following the documented processes.
  • Works under general supervision to provide product and technical support.
  • Responds to basic customer inquiries related to installation, modification, upgrade, maintenance and repair of the company products or equipment purchased.
  • Troubleshoots technical problems and issues, with assistance from TSS, STSS, or TS Engineer.
  • Develops a general understanding of entry level products and troubleshooting processes.
  • Completes product e learning courses for entry level or over-the-counter products.
  • Attends any relevant instructor led training.

Requirements:

  • Candidate shall have an AS Degree or equivalent experience (i.e. 3 years installation/service of Edwards products)
  • Must be able to work in a team environment
  • Must be able to participate in an "On Call" rotation.
  • Must be able to participate in a "Late Shift" rotation.
  • Must be able to clearly speak and write English.
  • Must have ability to work with limited supervision and generate results with limited instructions.
  • Must be proficient in the use of a DMM.
  • Understanding of Ohms Law.
  • Strong deductive reasoning skills.
  • Familiarity of Windows Operating Systems.

Preferred:

  • Nicet Level I
  • Strong Interpersonal skills.
  • Experience working with commercial fire alarm control panels and detection products.

Digital Intelligence Systems, LLC (DISYS) is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Vacancy expired!

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