Job Details

ID #44798198
State Florida
City Celebration
Job type Permanent
Salary USD TBD TBD
Source Software Management Consultants, Inc.
Showed 2022-08-12
Date 2022-08-11
Deadline 2022-10-10
Category Et cetera
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Production Support Analyst

Florida, Celebration, 34747 Celebration USA

Vacancy expired!

Technical Production Support Analyst - No C2C

Location: Orlando, FL. (Hybrid on-site role)

LOCAL ORLANDO CANDIDATES ONLY

Contract length: 12 months This role is responsible for maintenance, support and daily operations of the Customer Engagement (CE) modeling and analytics software applications. This role will ensure on a daily basis that CE model data flows and dashboard extracts are executing and up-to-date. The Production Support Analyst is responsible for diagnosing and resolving application issues in order to ensure optimal performance and usability for downstream CE system users.

Required experience:
  • Demonstrable skill supporting Snowflake, Dataiku and Tableau SaaS operations to include flow, extract, and other scripting automation
  • Build predictive models and machine-learning algorithms using tools such as Dataiku, DataRobot or Azure Machine Learning Studio to include ML models such as Decision Trees, Logistic Regression, and Random Forrest
  • Experience with data mining techniques
  • Strong knowledge of SQL, and Python
  • Expert knowledge of dashboard development using Tableau Desktop
  • Maintaining operational reliability
  • Ability to research, analyze and resolve operational issues in a timely manner
  • Provide root cause analyses to identify and proactively prevent future issues
  • Strong experience in working with large volumes of data to include integration and cleansing
  • Knowledge of production support concepts such incident reporting, testing, debugging, monitoring, and audits
  • Skill in creating and maintaining technical documentation to include run book creation for routine or repeatable operations

Responsibilities:
  • Monitor and maintain operational readiness and reliability of the CE operational systems
  • Develop effective working relationships within the CE department and support teams of the CE operational platforms
  • Develop automated processes and technical documentation in conjunction with departmental resources
  • Actively own and coordinate issue resolution between departmental and support partners
  • Prioritize issues in alignment with Marketing and other affiliated partners who are dependent on issue resolution
  • Assess issues and communicate an ETA for issue resolution based on agreed-upon time frames to the appropriate CE and departmental partners
  • Communicate resolution of issues with CE and departmental partners based on agreed-upon time frames

Resumes may be emailed directly to for quicker review.

Vacancy expired!

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