Vacancy expired!
- Troubleshoots via the phone hardware, software, and network operating problems and involves technical resources to ensure resolution.
- Applies understanding and knowledge of information systems products and services to assist users Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems .
- Coordinates referrals to appropriate technical, professional, or service personnel.
- Receives and prioritizes issues and forwards using appropriate escalation procedures.
- 1 – 2 years working experience in a Technical Help Desk Environment providing 1st level phone support to a large customer base.
- 1 - 2 years’ work experience in customer services support or having equivalent kind of skills experience, soft skills a must.
- 1 - 2 years’ experience supporting the following hardware and software: Hardware: PC, Macintosh, iPhone, Printers. MS-Outlook, Windows 7, 10 OS, MS-Office 2013 and 2016 (Office 365).
Vacancy expired!