Job Details

ID #19911679
State Florida
City Clearwater
Job type Contract
Salary USD Depends on Experience Depends on Experience
Source MDMS Recruiting
Showed 2021-09-19
Date 2021-09-17
Deadline 2021-11-15
Category Et cetera
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Network Operations Center Supervisors

Florida, Clearwater, 33755 Clearwater USA

Vacancy expired!

Network Operation Center SupervisorLocation: Clearwater, FLDuration: 6 months to hireCandidate to work Thu-Mon / 3:00PM-4:00AMThe new team is to support new NOC build and to close existing GAPsThe Supervisor will be heading the NOC teams as they build out and will provide updates to Sr. Management.Updates will be sent out w/ correct information Job DescriptionThe Network Operations Center Supervisor will oversee multiple systems utilizing dash boards like SolarWinds, AppDynamics and ODT consoles.Responsibilities include, but are not limited to:
  • Supervise team, first point of escalation, troubleshoot incidents.
  • Stay current/develop monitoring procedures and operating standards.
  • Oversee teams continued monitoring of support systems using monitoring tools like (SolarWinds, AppDynamics).
  • Oversees team monitoring data files transmissions for daily input to batch processing and 3rd party vendors.
  • Provide Level 1-2 support of Cisco Infrastructure, VMware etc.
  • Creates incidents and trouble tickets within service now. Needs to trouble shoot incident then follow an escalation process that includes but not limited to sending out emails and making phone calls.
  • Responsible for monitoring console messages, and email box for alerts and reacts according to procedures for opening a ticket and proper notification and escalation if needed.
  • Responsible for timely responses to alerts to avoid outages by e-mail, text messaging phone calls.
  • Provide L0/L1/L2 Support for Batch execution FTP transmissions and Monitoring of our bank branch network.
  • Enhance tools and framework to improve operational efficiency and anomaly detection.
  • Drive scripting and automation to develop solutions to common problems with routine alerts.
  • Provide support/input for integration between the SolarWinds and ServiceDesk call ticketing system.
  • Identify all system malfunctions, troubleshoot issue, initiate corrective action, notify Upper Management of any major issues.
  • Provide an efficient and timely response to all request's problems/issues follow up until resolution.
  • Maintain problem log, date, time of incident, people contacted and resolution time.
  • Maintain OKR Objectives and Key Results for the team.
  • Enter data as required by service now platform on all system error messages.
  • Interpret console messages from system software or applications program, network feeds and perform required actions.
  • Initiate corrective action where required and within the scope of knowledge and authority then escalate where needed.
  • Recruit, interview, hire and train team staff. Lead and manage the team, and conduct on-going development, guidance, support, and performance management of staff.

Required Skills:
  • Familiarity with build automation tools like UiPath.
  • Proven ability to manage a mission critical NOC that operates 7x24.
  • Familiarity with windows server Active Directory, VMWare, and Dell/EMC storage platforms.
  • Ability to resolve identified vulnerabilities based on defined Valley application monitoring standards.
  • Strong oral and written communication skills Strong documentation skills.
  • Good interpersonal skills.
  • Ability to stay calm in pressure situations.
Required Experience:
  • Bachelor's in Computer Science or relate IT discipline and minimum of 3 years' experience supervising a NOC team.
  • Minimum of 3 years of using SolarWinds Network Management Systems and Processes.
  • Experience in Service Now, CCNA Certification and/or SolarWinds Certified Professional Program preferred.

Vacancy expired!

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