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What does a great Client Support Specialist do?In this role, you will provide support for Merchant Services clients who use our services to provide credit card and payment solutions to their customers. Through a balanced focus on first call resolution and recognizing platform solutions to assist our clients grow their business. We collaborate with our clients through phone calls, email and on-line chat services. You will gain knowledge of multiple products and develop the ability to deepen or retain relationships through service and sales. You'll perform account-related transactions, solve problems and investigate/resolve a wide variety of issues and requests that include gathering additional information, setting expectations and working with other support organizations to fulfill the request. You will be responsible for supporting regulatory requirements under the Bank Secrecy Act, USA Patriot Act, OFAC and other Anti-Money Laundering laws, rules, and regulations.As a Client Support Specialist, you can look forward to:Being the front line support of our banking partners and providing excellent customer service and client experiences! We build and make a direct impact with merchants that provide services to everyday consumers while utilizing our systems and business tools.Your the kind of person who:Enjoys acting as a point of contact for all day-to-day related merchant inquiries and owning all client resolution and Is motivated by navigating through various Merchant Services subsystems, to research and resolve inquiries.Who is positive and engaging when answering merchant issues concerning interchange and chargeback compliance, merchant billing, funding and batch detail reports, e-Commerce products and reporting. Who can become great at explaining reporting of BAMS systems and products to merchants to resolve their concerns and answer their questions. Is able to resolve merchant inquiries concerning billing, reporting, payments, products and solutions researching and responding with a solution. Enjoys training merchants on back office tools as applicable. Routing maintaining and tracking outstanding servicing requests and provides detailed follow up. If you are interested in working with a tenured leadership team with an intense focus on helping you reach your potential, this is the place for you!Basic Qualifications for Consideration:High School graduate/GED
2 years customer service experience
2 years with multiple computer system platforms
Preferred Qualifications for considerations:Bachelor’s or Associates Degree
Experience with performance requirements – Voice of the Customer, Quality, Schedule Adherence, etc.
1 year experience with multiline telephones and online noting systems
Infrequent travel may occasionally be required for training or meetings.
To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options.We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.Life moves fast. And as it does, we know most people aren’t thinking about “financial services” But we are.We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the seventh consecutive year, we are committed to excellence and purposeful innovation.We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer (Minorities/Females/Vets/Disabled/LGBT).Fiserv is an Equal Opportunity Employer/Disability/Vet.
Vacancy expired!