Job Details

ID #46468135
State Florida
City Daniabeach
Job type Permanent
Salary USD TBD TBD
Source Judge Group, Inc.
Showed 2022-10-15
Date 2022-10-14
Deadline 2022-12-12
Category Et cetera
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CRM Analyst

Florida, Daniabeach, 33004 Daniabeach USA

Vacancy expired!

Location: Dania Beach, FL Description: Our Opportunity:

We are seeking a Program Manager for its CRM team, responsible for supporting thought framework, planning and ongoing evolution of several of the companies existing customer programs. The right person will be incredibly organized with the ability to manage multiple stakeholders, complex workstreams, and quickly develop a 360 degree view of the companies retention programs. This person will partner cross-functionally with Integrated Marketing, Vendor Managers, Development, Analytics, and other key verticals, to drive process improvement. This leader should be able to think critically, build and iterate on process, and maximize value through prioritization.

What You'll Do:

• Own the project process from intake to completion for the CRM team.

• Maintain overall service delivery to internal and external customers, inclusive of SLA management, product quality and all other controllable inputs. Ensure delivery of projects and constantly optimizing based on ROI of those projects.

• Develop and maintain measurement framework to understand prioritization and effectiveness of current and new programs to ensure the desired impact is being delivered. If the results are not meeting expectations, have a process in place to fail fast, learn from what didn't work, and re-test.

• Regularly develop hypotheses and testing frameworks to engage customers to drive specific results, and partner with Operations to executive on new ideas, products and programs to determine where to drive the most value for our customers.

• Work cross functionality to ensure the CRM team is meeting commitments and prioritizing the Companies major events.

What You'll Need:

• At least 5 years of experience in a Program Management role

• Strong communication skills, especially written communications, as you'll be responsible for writing documents with clear program strategies that tell compelling stories with clear value propositions

• Proficiency in defining program requirements that drive intended results, and using data and metrics to determine their effectiveness (in the case of this team, inventing metrics might also come with the territory)

• Strong ability to manage numerous programs and projects simultaneously, managing timelines and resources effectively to hit deadlines and protect customer experience in a cross-functional setting

• Knowledge of Project Management tools including (JIRA, Confluence, Smartsheets, or similar)

Bonus:

• Experience in customer retention and/or loyalty marketing

• Previous experience in a CX environment, especially eCommerce

Contact:

This job and many more are available through The Judge Group. Find us on the web at www.judge.com

Vacancy expired!

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