Vacancy expired!
Job Description
The Jr. IVR developer helps with development/support of the in-house IVR application/automation processes using industry standard tools. The role comfortably interacts with various level of technical and business organizational hierarchy. Responsible for working with external vendors to maintain the applications running on the in-house IVR platform and assisting with the smooth operation of the platform.KEY DUTIES/RESPONSIBILITIES:- Collaborate with business units to understand requirements, present recommendations and implement appropriate solutions.
- Support the overall strategic direction of the telecommunications department.
- Participate in the design, documentation, implementation and support of all IVR applications on the in-house platform.
- Work with the IT telephony and development team to integrate IVR with back-end applications and databases.
- Monitor proactively, report and analyze the IVR infrastructure.
- Participate in the design, documentation, implementation and support of all RPA automation applications
- Consult with business partners to act as a knowledgeable resource to assist in defining scope, budge and schedule estimates for IVR development projects.
- Support business objectives and align with company goals.
- Partner with project management resources to develop application requirements for IVR RFPs.
- Assist with the planning, design and implementation of tools, utilities, monitoring and documentation of the IVR platform.
- Provide tier 2 support to other team members.
- Facilitate workflow between network, security and other groups within IT.
- Create and maintain system documentation including system requirements, design, implementation plans, project financials and infrastructure standards.
- Collaborate on the creation and operation of processes for daily support, management, troubleshooting, preventive maintenance, and backups for the environment.
- Monitor, identify and make recommendations on correcting any system capacities and any performance issues with the IVR infrastructure. Take corrective actions to ensure a reliable and stable platform across our enterprise.
- Collaborate with all IT management, staff and external vendors for voice infrastructure installations of software upgrades.
- Collaborate with service desk staff and end-users to resolve trouble tickets.
- Collaborate on disaster recovery planning and testing to identify gaps, corrective action and risk options.
- Coordinate and perform telecom audits as needed.
- Responsible for participating in quality assurance, compliance and in-service and continuing education activities as requested by Company.
- Bachelor's Degree in Computer Science, Telecommunication or equivalent working experience
- Minimum of 1+ year experience in a role responsible for either IVR or RPA application support
- Excellent written, verbal and interpersonal communication skills (Team Player)
- Excellent organizational skills and attention to detail/documentation skills
- Ability to manage open requests and follow up when necessary without outside direction
- Ability to effectively manage time with strong attention to detail
- Ability to deal with problems involving several concrete variables in standardized situations
- Ability to analyze the infrastructure and recommend solutions to decrease cost while maintaining and/or improving the quality of services
Vacancy expired!