Vacancy expired!
Job Description
Job Purpose:The position is responsible for answering incoming calls and providing excellent customer service to vehicle owners following program guidelines and call center standards such as but not limited to:
- Coordinate Emergency Response Support
- Roadside Assistance
- Stolen Vehicle Tracking
- Remote Door Unlock/Lock
- Account Management
- Concierge Services
- Respond to incoming calls from customers and provide accurate answers and guidelines related to the Automotive Multi-Client programs.
- Respond to emergency calls from customers who experienced an automobile accident and coordinate the appropriate steps to engage the emergency response support system(s).
- Respond to customers who require roadside assistance or other remote services such as stolen vehicle tracking and remotely locking/unlocking doors.
- Develop customer relationships that contribute to business objectives and promote customer loyalty.
- Research and resolve customer questions and issues to ensure customer satisfaction and retention.
- Troubleshoot account related issues and submit incident tickets using a web based system to escalate customer issues as needed
Qualifications
- Minimum of High School Diploma
- 0-2 years of experience working in a call center environment
- Excellent communication skills, both verbal and written
- Proficient in Microsoft Office and web based applications
- Knowledge of customer service
- Strong interpersonal skills
- Strong organizational skills and attention to detail
- Ability to work in a fast-paced environment with daily work processing deadlines
- Ability to work effectively without supervision
- Strong in leadership, empathy, communication, and team orientation
- Ability to be flexible and adaptable to support operational needs
- Bilingual highly desirable (English/Spanish-English/French)
Additional Information
Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization is not available.By choice, we are committed to a diverse workforce - EOE/Protected Veteran/Disabled.
BOSCH is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) Initiatives.
- FIRST Robotics (For Inspiration and Recognition of Science and Technology)
- AWIM (A World In Motion)
Vacancy expired!