Vacancy expired!
Job Description
We are looking for talented Customer Service Agents who possess strong communication and customer service skills for our Emergency Response and Concierge Service Center
located in Fort Lauderdale, FLproviding services such as the following: TeleService Stolen Vehicle Recovery Automatic Collision Notification Enhanced Roadside Assistance Concierge Services Door Lock/Unlock Customer Relations Hands-Free CallingIf you have an ambition to learn and enjoy making a difference and helping to save peoples’ lives, we would love to have you join our team!
Qualifications
Job Purpose:The Customer Service / Concierge Service Specialist position is responsible for answering incoming calls and providing excellent customer service to customers, following program guidelines and call center standards.
Customer Service / Concierge Service Specialist Respond to incoming calls from customers and provide them with accurate answers according to program guidelines. Develop customer relationships that contribute to business objectives and promote customer loyalty Research and resolve customer questions and issues to ensure customer satisfaction and retention Process tickets using a web based system to escalate customer issues as needed
Education:- Minimum High School Diploma, Associates Degree preferred
Job Related Experience:
- Local Candidates only- Minimum of 2 to 3 years of Call Center Experience required- Bilingual skills (French Canadian/English - Spanish/English)- English Proficiency- Excellent written and verbal communication skills in each language- Computer knowledge and navigation skills- Ability to multi task among multiple browsers and softwares simultaneously- Demonstrated proficiency in Excel, Word, Microsoft Outlook Email- Customer centric- Ability to develop Customer relationships that contribute to business objectives and promote customer loyalty- Effective communication and empathy skills that will diffuse an irate customer- Must be able to remain patient and calm when dealing with callers who are highly agitated, angry, panicked, emotionally upset or otherwise not able to effectively communicate their needs due to age, injury, illness or other debilitating situation.- Excellent organizational skills and attention to detail required- Superior interpersonal, team building skills, stress resistant, resilient, and reliable- Stellar interpersonal skills including ability to maintain professional presence at all times- Must be able to work in a fast-paced environment with daily work processing deadlines- Strong in leadership and sociability, team player- Ability to work effectively with minimal supervision- Superior problem resolution and follow up skills, with exceptional case documentation work- Able to spend majority of the day engaged in telephone, email, chat, and/or web-video discussions with customers
Additional Requirements:Successful candidates must be willing to sign and agree to :- Attendance Policy- Scorecard Metrics- Call Center Standards- Various methods of communication including but not limited to telephone, email, chat, web-based video, etc.
Additional Information
Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services.
Around 9,000 associates at 27 locations support national and international customers in more than 35 languages, primarily from the automotive, travel and transportation, and logistics sectors. More information at www.boschservicesolutions.com.
All your information will be kept confidential according to EEO guidelines.
BOSCH is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) Initiatives
· FIRST Robotics (For Inspiration and Recognition of Science and Technology)
· AWIM (A World In Motion)
Vacancy expired!