Job Details

ID #19812047
State Florida
City Fort lauderdale
Job type Full-time
Salary USD TBD TBD
Source Bosch Group
Showed 2021-09-17
Date 2021-09-17
Deadline 2021-11-16
Category Et cetera
Create resume

Customer Service - Emergency Response Specialist

Florida, Fort lauderdale, 33301 Fort lauderdale USA

Vacancy expired!

Job Description

Bosch Service Solutions is a 24 x 7 operation that provides several shift options.

Multiple shifts are available.

Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization is not available.

Job Purpose:

The position is responsible for answering incoming calls and providing excellent customer service to vehicle owners following program guidelines and call center standards such as but not limited to:

  • Coordinate Emergency Response Support
  • Roadside Assistance
  • Stolen Vehicle Tracking
  • Remote Door Unlock/Lock
  • Account Management
  • Concierge Services

Essential Functions:

  • Respond to incoming calls from customers and provide accurate answers and guidelines related to the Automotive Multi-Client programs.
  • Respond to emergency calls from customers who experienced an automobile accident and coordinate the appropriate steps to engage the emergency response support system(s).
  • Respond to customers who require roadside assistance or other remote services such as stolen vehicle tracking and remotely locking/unlocking doors.
  • Develop customer relationships that contribute to business objectives and promote customer loyalty.
  • Research and resolve customer questions and issues to ensure customer satisfaction and retention.
  • Troubleshoot account related issues and submit incident tickets using a web based system to escalate customer issues as needed

Qualifications

  • Minimum of High School Diploma
  • 0-2 years of experience working in a call center environment
  • Excellent communication skills, both verbal and written
  • Proficient in Microsoft Office and web based applications
  • Knowledge of customer service
  • Strong interpersonal skills
  • Strong organizational skills and attention to detail
  • Ability to work in a fast-paced environment with daily work processing deadlines
  • Ability to work effectively without supervision
  • Strong in leadership, empathy, communication, and team orientation
  • Ability to be flexible and adaptable to support operational needs
  • Bilingual highly desirable (English/Spanish-English/French)

Additional Information

Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization is not available.

By choice, we are committed to a diverse workforce - EOE/Protected Veteran/Disabled.

BOSCH is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) Initiatives.

  • FIRST Robotics (For Inspiration and Recognition of Science and Technology)
  • AWIM (A World In Motion)

Vacancy expired!

Subscribe Report job