Vacancy expired!
Job Description
This position is responsible for answering incoming calls and providing excellent customer service to BMW Connected Drive and Roadside Assistancecustomers, following program guidelines and call center standards.
Respond to incoming calls and other messages from BMW customers and provide them with accurate answers and guidelines related to the BMW programs.
Develop customer relationships that contribute to business objectives and promote customer loyalty
Research and resolve customer questions and issues to ensure customer satisfaction and retention
Process tickets using a web based system to escalate customer issues as needed
Qualifications
Minimum of High School Diploma
0-2 years of experience working in a call center environment
Excellent communication skills, both verbal and written
Proficient in Microsoft Office and web based applications
Knowledge of customer service
Strong interpersonal skills
Strong organizational skills and attention to detail
Ability to work in a fast-paced environment with daily work processing deadlines
Ability to work effectively without supervision
Strong in leadership, empathy, communication, and team orientation
Additional Information
By choice, we are committed to a diverse workforce - EOE/Protected Veteran/Disabled.
BOSCH is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) Initiatives.
- FIRST Robotics (For Inspiration and Recognition of Science and Technology)
- AWIM (A World In Motion)
Vacancy expired!