The SCC Group Leader is the "air traffic controller" of the international service center. This role holds full operational and disciplinary responsibility for the workforce management (WFM) pipeline and intraday steering team. The primary objective is to balance customer demand with agent supply, maintaining high cost-efficiency (agent occupancy) while consistently meeting international Service Level Agreements (SLAs).
Job Details
| ID | #55264685 |
| State | Florida |
| City | Fort lauderdale |
| Job type | Full-time |
| Salary | USD TBD TBD |
| Source | Bosch Group |
| Showed | 2026-08-06 |
| Date | 2026-08-06 |
| Deadline | 2026-10-05 |
| Category | Et cetera |
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Steering Competence Center Group Leader
Florida, Fort lauderdale, 33301 Fort lauderdale USA