Vacancy expired!
- At least 5 years experience in a Help Desk/Desktop support in an enterprise environment
- Certifications (eg. ITIL, CompTIA A+/Network+/Security+, Microsoft certs, etc.)
- Knowledge of SCCM (or similar deployment software)
- Advanced knowledge of TCP/IP and basic switching, routing, and firewall concepts
- Advanced knowledge of Microsoft Windows desktop and server operating systems (eg. WinXP, Win7, Win8, Win10, WinSvr 2003/2008/2012/2016)
- Associates or Bachelors degree in Computer Science or MIS preferred
- BA degree and/or equivalent combination of education and experience.
- The IT Support Services Specialist III is a technical position responsible for daily operation, administration, monitoring and maintenance support of local and remote technical applications, computing infrastructure, data network, voice network, and end-user desktop environments.
- This includes the administration and support of both hardware and software, maintaining and managing applications deployed within the company.
- Perform a variety of troubleshooting, problem solving and monitoring tasks; log and track help desk requests as a primary user contact.
- Provide Help Desk and Site support services for applications, workstations, terminals, data network, telecom, printing/output, and other computing peripherals.
- Support and coordinate with software development department and business departments, including supporting the network administrators to ensure network availability.
- Enter all calls in the Help Desk tracking software, including detailed information.
- Monitoring and track help desk requests, communicate the status of problem resolution with the users.
Vacancy expired!