Vacancy expired!
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Microsoft Business Operations (MBO) serves as the central processing center for Microsoft, handling some of the most critical business functions across the company. We manage thousands of launches, millions of transactions, process billions of dollars in revenue, and protect the company from a multitude of risks—across all regions and all markets. Our role is to see around corners, to detect shifts in the operating environment, align to new opportunities and improve process efficiency for businesses we serve—always delivering and executing with excellence. MBO touches nearly every part of the Microsoft business around the world. This responsibility inspires us to hold ourselves to the highest standards in compliance, effectiveness, and efficiency.ResponsibilitiesWe are hiring a Director of Business Programs Management , reporting directly to the CVP of MBO, Mary Ellen Smith. This person will be accountable for the strategy, plan and execution of delivering rich end to end business insights and analytics in the spirit of increasing our delivery impact and Operational excellence. This role will be accountable for the following:Define strategy for Organizational goals, initiatives and projects including gathering requirements, understanding business priorities, and program risks and mitigation plans.
Advocate for and demonstrate the value of organizational initiatives and projects through clearly defined metrics in order to gain buy in from stakeholders, partners and customers.
Using predictive analytics and proactive insights, identify and define future-facing opportunities and develop initiatives to address monitor, synthesize and derive insights from business metrics such as scorecards, and key performance indicators (KPIs).
Monitor business performance to ensure progress aligns with organizational objectives and ensures processes are executed efficiently including change management and/or program improvement efforts.
Guide the community driving day-to-day running of the business on behalf of MBO, including driving the rhythm of business (ROB), planning, and executing department agendas, driving budget planning process and ongoing review.
Maximize business relationships with key partners, while conducting external engagement/thought leadership, and serving as a trusted advisor to the organization.
Monitor the organizational and community health and drive the health and culture of the organization. Ensures continuation of business operations, driving strategy execution and/or leader alignment.
QualificationsRequired/Minimum QualificationsBachelor's Degree in Business, Operations, Finance or related field AND 8+ years work experience in program management, process management, process improvement
OR equivalent experience.
6+ years management (e.g., people, project, process, vendor, change) experience.
5 years minimum experience leading and influencing high performing cross-functional teams inclusive of multiple stakeholders, initiatives, and accountabilities
5 years or more proven industry-leading experience in delivering high impact service improvement initiatives for global complex customer support organizations
Additional or Preferred QualificationsBachelor's Degree in Business, Operations, Finance or related field AND 12+ years experience in program management, process management, process improvement
OR Master's Degree in Business, Operations, Finance or related field AND 10+ years program management experience, process management, process improvement
OR equivalent experience.
8+ years people management experience.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form (https://careers.microsoft.com/us/en/accommodationrequest) .Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
Vacancy expired!