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Job Description
Bosch eBike Systems, the current market leader for pedal-assist electric bike (eBike) drive train components in Europe, is growing quickly in North America as more bicycle dealers sell eBikes "epowered by Bosch." More Information at www.bosch-ebike.com
The eBike Inside Technical Specialist Position is responsible for answering incoming calls and providing excellent customer service to Bosch eBike Dealers in the US.
- Provide Technical, Service Minded Hotline support to bike dealers in a confident, friendly manner.
- Respond to end consumer calls for technical, general product support, and spare parts, etc. topics.
- Troubleshoot, and resolve technical or software related issues of eBikes using active listening and a positive attitude.
- Excellent verbal and written communication skills.
- Make decisions on warranty per company guidelines.
- Document calls/cases in a CRM (Customer Relationship Management) tool.
Qualifications
- Minimum HS Diploma, Associates degree preferred.
- Bilingual (French + English) a must.
- Bicycle shop/industry experience preferred, enthusiasm for bicycles required.
- 2+ years’ experience working in a customer service environment providing phone support or in-person customer support.
- Quick understanding/ learning capabilities, good in working with modern IT / PC and CRM tools.
Additional Information
Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization is not available.By choice, we are committed to a diverse workforce - EOE/Protected Veteran/Disabled.
BOSCH is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) Initiatives.
- FIRST Robotics (For Inspiration and Recognition of Science and Technology)
- AWIM (A World In Motion)
Vacancy expired!