Vacancy expired!
DescriptionHealthcare isn't just about health anymore. It's about caring for family, friends, finances, and personal life goals. It's about living life fully. At Conviva, a wholly owned subsidiary of Humana, Inc., we want to help people everywhere, including our team members, lead their best lives. We support our team members to be happier, healthier, and more productive in their professional and personal lives. We encourage our people to build relationships that inspire, support, and challenge them. We promote lifelong well-being by giving our team members fresh perspective, new insights, and exciting opportunities to enhance their careers. At Conviva, we're seeking innovative people who want to make positive changes in their lives, the lives of our patients, and the healthcare industry.The Receptionist 1 receives and correctly routes incoming and outgoing telephone calls and accommodates visitors so that all callers/visitors are attended to promptly, courteously, and accurately. The Receptionist 1 performs basic administrative/clerical/operational/customer support/computational tasks. Typically works on routine and patterned assignments.ResponsibilitiesThe Receptionist 1 operates a switchboard or multi-line phone and maintains long distance call logs. Takes and distributes accurate messages. Greets visitors and determines the nature of their visit, issues visitor passes and maintains visitor logs, alerts appropriate party of visitor arrival or directs visitors to appropriate office, department or employee. Responds to routine inquiries from internal or external sources such as the organization's location, hours of operation, phone numbers, and/or email address. Additional responsibilities may include miscellaneous administrative activities such as booking meeting rooms, typing, organizing and distributing mail, receiving and sending courier packages. Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.Seeking a Medical Receptionist for the Front Desk whose smile can be felt from the other side of the phone . If that's you, apply today!About Conviva:Conviva is a wholly owned, subsidiary of Humana. At Conviva Care Solutions, we want to inspire people to live their best healthy life. Conviva Care Solutions is a management services organization representing nearly 300 physician practices, 800 clinicians, and 300,000 patients across the states of Florida and Texas. We need people with a passion for helping others and making change happen. We don't want to be like everyone else in the industry-we want to be better. And we're looking for talent that wants to grow, be challenged and inspired to help make that happen.At A Glance:Conviva is seeking a dedicated, compassionate, and cheerful - Front Desk Medical Receptionist - who is interested in growing with the company and being a part of something great!Receptionist 1 Job Functions:Operates a switchboard or multi-line phone and maintains long distance call logs
Maintains the reception area
Appointment scheduling
Verification of insurances
Collecting patient charges
Takes and distributes accurate messages
Greets visitors and determines the nature of their visit
Issues visitor passes and maintains visitor logs, alerts appropriate party of visitor arrival or directs visitors to appropriate office, department or employee
Responds to routine inquiries from internal or external sources such as the organization's location, hours of operation, phone numbers, and/or email address.
Additional responsibilities may include miscellaneous administrative activities such as booking meeting rooms, typing, organizing and distributing mail, receiving and sending courier packages.
Required QualificationsExperience in a medical office
Bilingual (English/Spanish)
Six months to one year of multi phone line experience
Excellent Customer Service and phone etiquette.
Knowledge of MS Office (Word, Excel, Outlook, Access)
This role is considered patient facing and is part of Conviva's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB
Preferred QualificationsAssociate degree
High School Diploma or GED
Experience with ECW
Knowledge of Medical terminology
Medical Assistant Diploma or certification
Schedule: Monday - Friday 8:00 AM to 5:00 PMBeing a part of the Conviva team gives you: We offer tangible and intangible benefits such as medical, dental and vision benefits, 401k, tuition reimbursement, vacation, paid holidays, work-life balance, growth, a positive and fun culture and much more.Alert:Conviva, a subsidiary of Humana, values personal identity protection. Please be aware that applicants being considered for an interview will be asked to provide a social security number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions to add the information into the application at Humana's secure website.Interview Format: MODERN HIREAs part of our hiring process, we will be using an exciting interviewing technology provided by Modern Hire, a third-party vendor. This technology provides our team of recruiters and hiring managers an enhanced method for decision-making.If you are selected to move forward from your application prescreen, you will receive correspondence inviting you to participate in a pre-recorded Voice Interview and/or an SMS Text Messaging interview. If participating in a pre-recorded interview, you will respond to a set of interview questions via your phone. You should anticipate this interview to take approximately 10-15 minutes.If participating in a SMS Text interview, you will be asked a series of questions to which you will be using your cell phone or computer to answer the questions provided. Expect this type of interview to last anywhere from 5-10 minutes. Your recorded interview(s) via text and/or pre-recorded voice will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.Vaccine PolicyAssociates are required to be fully COVID vaccinated, including booster, or undergo weekly COVID testing and wear a face covering while at work. The weekly testing will need to be done through an approved Humana vendor, and unvaccinated associates should follow all social distancing and masking protocols if they are required to come into a Humana facility or work outside of their home.If progressed to offer, candidates will be required to:Provide proof of full vaccination, including booster OR
Provide proof of applicable exemption including any required supporting documentation
Medical, religious, and state exemptions will be available.#LI-BL1Scheduled Weekly Hours40Equal Opportunity EmployerIt is our policy to recruit, hire, train, and promote people without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, or veteran status, except where age, sex, or physical status is a bona fide occupational qualification. https://www.eeoc.gov/sites/default/files/migratedfiles/employers/eeocselfprintposter.pdfIf you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact yourcareer@humana.com for assistance.
Vacancy expired!