Vacancy expired!
- Should have specialized expertise in architecture and engineering in the following areas. In this role the person is responsible for providing hands-on leadership and solutioning across several digital transformation initiatives while helping the Tech solutioning organization to establish standards and practices:
- Traditional & cloud based call center telephony and IVR solutions
- Call center operational solutions - Agent productivity and call quality management solutions
- Conversational AI bots - Directed dialog, domain centric virtual assistants, knowledge bots
- Integration of NLU IVRs and chat clients with conversational bots
- Design dynamic IVR/customer experience based on customer signals and events
- Cross channel/multi-channel customer contact management solutions
- IAM and security, authentication and authorization (working knowledge is sufficient)
Vacancy expired!