Vacancy expired!
- Day to Day Support of the systems and platforms.
- Day to Day management of team activities as well as on Hand on tasks.
- System Configuration.
- Working closely with business to understand the challenges and improve operational models.
- Identifying improvement & automation opportunities and implementing the same.
- Working closely with development team to ensure change management while implementing changes for project/enhancement
- Issue tracking and resolution
- Proactively working/managing system performance enhancement
- Ensuring support processes are followed in alignment with broader IT operations teams/processes.
- Monitoring and promoting the effective use of application.
- Application Monitoring and Event/Alert Management
- Incident Management (L2 support)
- Request Management (L2 support)
- Change Management (UAT and Prod Release Management)
- Risk Management (User Access Review/Periodic DR tests)
- Strong knowledge on Windows/Unix O/S and Shell/PowerShell Scripting.
- Strong understanding of databases (Oracle or SQL server)
- Exposure to AWS hosted applications
- Exposure to various tools like Remedy, Splunk, CyberArk, Bit Bucket, AppDynamics and Control-M, JIRA, Confluence etc.
- Understanding of Dot Net Programming or any other OOP based language
- Understanding of general ledgers, balance sheets and finance systems and/or regulatory rules will be big plus
- Understanding of Bigdata technologies will be a plus
- Understand SDLC as well as ITIL support framework to ensure strong understanding of processes
- Effective communication, relationship, and stakeholder management skills
- Strong problem-solving skills
- Willingness to accept responsibility and work as part of a team
- Strong client service focus and willingness to respond to queries and provide deliverables within prompt timeframes
- The ability to work well under pressure to provide timely and accurate solutions
- Flexibility to deal with changing priorities and multi-task
- Ability to prioritize tasks and adhere to priorities despite conflicting requests
- Able to appropriately raise and discuss issues
- Ability to identify opportunities for process improvement
Vacancy expired!