Vacancy expired!
Job Description
We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers
Salary range: $42000 - $50000 per year.
Responsibilities
Suggest potential products and services to management by collecting customer information and analyzing customer needs.
Achieve consistent customer satisfaction scores and respond appropriately to customer feedback on areas for improvement.
Answer client calls, identify their needs, and respond in a professional, efficient, and courteous manner.
Provide accurate, valid, and complete information working between the customer and the operating support systems; address billing and collection questions.
Acknowledge and address all customer inquiries on time.
Attract potential customers by answering product and service questions. Suggest information about products and services.
Manage customer complaints, provide appropriate solutions and alternatives within the time limits, and ensure resolution.
Delight customers; apply good judgment on a case-by-case basis, expedite resolutions, and follow up to ensure satisfaction.
Qualifications
High school diploma, general education degree or equivalent.
Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Experience working with customer support.
Additional Information
- That is not a remote job
- Disability Insurance
- Employee Assistance Program
Vacancy expired!