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The Service Rep 4 is an entry level position responsible for assisting with customer service inquiries and providing solutions based on client needs in coordination with the Customer Service function. The overall objective is to analyze the best course of action to resolve client issues.Responsibilities:
Assist with evaluating and resolving service inquiries from clients across different platforms
Effectively use various computer systems to complete assigned tasks and address account inquiries
Develop and maintain working knowledge of specific groups of Citi products and services
Analyze and identify potential risks and identify solutions that meet client needs
Complete assigned tasks in an accurate and efficient manner
Solve disputes and retain clients, while minimizing operating loss, through adherence to established rules and regulations
Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
1-3 years’ work experience in a related role
Proficient in Microsoft Office and Windows Operating Systems
Demonstrated experience solving customer service inquiries
Effective verbal and written communication skills
Ability to work in a fast pace environment
Excellent technical and data entry skills, including the utilization of a 10-key touchpad
Proven ability to navigate multiple systems and customer service platforms concurrently
Education:
High School diploma or equivalent
Updated Resume is required to move to interview!This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.This position requires you to complete training onsite at 14000 Citicards Way, Jacksonville, FL 32258. After training, you may have the option to participate in our Home Office Program where you will work from home as long as you have proper working conditions and technology that is required.About Us:We foster a culture that embraces all individuals and encourages diverse perspectives, where you can make an impact and grow your career. At Citi, we value colleagues that demonstrate high professional standards, a strong sense of integrity and generosity, intellectual curiosity, and rigor. We recognize the importance of owning your career, with the commitment that if you do, we promise to meet you more than halfway. Please check out our video that features our employees and what they love about Citi:https://www.youtube.com/watch?v=nSSr1qmf6sWe are excited that you are interested in joining Citi where our team members enjoy a fun, dynamic culture, casual work environment, career growth & development along with our best-in-class benefits package that includes medical, dental, vision (starting day 1!), paid vacation, tuition reimbursement, 401(K) savings and more!We are seeking energetic, self-motivated candidates that have a desire to succeed and grow within our company. Our employees enjoy working in an energetic fast-paced environment, have excellent communication, are digitally savvy, and are keen problem solvers with a unique ability to think on their feet, these individuals are self-starters who are comfortable taking the initiative.The work that we do here goes way beyond the walls of our facility. We are the face and voice of Citi and we enable Citi to deliver on the high level of service and integrity so critical to helping clients turn their ambition into achievement.We are a crucial part of how the world views Citi—a responsibility we take seriously. We have a close knit and supportive culture, and consider it a privilege to work with the extraordinary people on our team, in our workplace, and across our organization. We hope you feel the same way, and consider joining us to jumpstart your career and catalyze progress for our clients and for Citi.Job Family Group:Customer ServiceJob Family:ServiceTime Type:Full timePrimary Location:Jacksonville Florida United StatesPrimary Location Salary Range:$41,600.00 - $53,600.00Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) .View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCPEEOSupplementFinalJRFQA508c.pdf) .View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeoaapolicy.pdf) .View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp%20EnglishformattedESQA508c.pdf)Citi is an equal opportunity and affirmative action employer.Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
Vacancy expired!