Vacancy expired!
Job Description:
Enterprise Overview: Provides technical and analytical support in a GWIM operations function for one or more product areas such as funds transfer, collateral mgt/margins, corporate actions, static data/data management, control, trader support, clearance/settlement, documentation/confirmations, customer service, new accounts, client valuations, document processing or statement/billing processing. Responsible for the analysis and resolution of moderately complex operations problems and initiatives requiring exception handling and working with multiple operational and/or product specialists to resolve. May participate in projects and/or introduction of new initiatives, systems, products/services and processes. As a technical expert, acts as a unit advisor providing technical support to less experienced associates. This role typically requires 3+ years' experience in operations functions and a thorough working knowledge of the operational aspects of transactions and products. LOB Description: Bank of America's Consumer, Small Business & Wealth Management Operations and Global Delivery Center of Expertise organization operates in six countries with over 44,000 teammates. Comprised of operations functions for Consumer Banking, Mortgage Servicing and Global Wealth and Investment Management Services. Product Development acts as a liaison between the Operational Line of Business and Technology teams and is responsible for providing production support and project planning for the various products and software applications utilized within Global Wealth and Investment Management (GWIM) Operations. As part of the responsibilities of the role, the teammate is responsible for leading projects related to the Managed Programs and platforms to address business needs. In addition, the teammate will establish and maintain working relationships across the organization. The teammate will develop business partner relationships with internal and external Lines of Business, Operations, Technology and Control Partners to analyze, design and prepare requirements to address business needs for Global Wealth and Investment Management.- Provides leadership and support for major project assignments which are intended to resolve business problems and/or capitalize on business opportunities for all phases of the project life cycle.
- Prepares formal business requirements for new systems to address business needs.
- Develops, coordinates, and executes testing in support of Technology enhancements across multiple business units for all releases which includes lower lane testing as well as post production testing and monitoring.
- Interfaces with internal and external businesses and systems areas to analyze, design, and provide project management support through all phases of the project life cycle as well as identify opportunities to enhance processes.
- Provides ongoing production support and facilitates resolution as needed for identified production issues.
- Communicates and provides training for new system functionality and enhancements.
- 1 year of project management participation and/or User Acceptance Testing experience
- Strong leadership skills
- Strong technical and analytical skills
- An understanding of project management and technology and ability to utilize that understanding to problem solve and recommend process improvements.
- Strong oral and written communication skills
- Ability to handle multiple tasks and deadlines simultaneously
- Ability to facilitate meetings and document next steps
- Ability to communicate across all levels of the organization
- Excellent organizational and interpersonal skills
- Self-motivated with the ability to work independently
- Ability to work effectively with Operations and Technology groups throughout the firm
- Must be adaptable, independent leader capable of assessing business problems, project deliverables and interdependencies holistically, and managing and escalating issues/risks to key stakeholders and leadership in a timely fashion.
- Ability to work in a fast-paced environment where business needs/ priorities may change
- Excellent time management skills and ability to juggle multiple competing priorities
- System development or Agile project management experience is an advantage
- Strong User Acceptance Testing (UAT) experience
- Microsoft Office Suite Proficiency
- BS/BA
Vacancy expired!