Technical Service Engineer job vacancy

Vacancy expired!

Title: Technical Service EngineerLocation: Jacksonville, FLDuration: 3 months

Summary:The Technical Service Engineer handles installations, upgrades, testing, configuration and/or maintenance for assigned systems and equipment. Provides guidance to customers on function, usage, and operation of IT products and services. Troubleshoots and resolves issues and participates on special projects as assigned. Accountable for research, design, selection, implementation and deployment of technology products and services to meet business needs.

Essential Functions:Provide Tech support to 500 laptop users being converted form IGEL's to laptops- Provide Warrantee tech support to laptop users for a duration of two weeks commencing the day the employee received the laptopWill be contacted directly by laptop users and must respond in a period not to exceed 4 hours- Tech support will be offered Monday Thru Friday 8:00 AM to 4:00 PMWill open Incident tickets for every call received or issues reported- Resolution rate should be a minimum of 97%.- Engage other teams as necessary to ensure customer hardware needs are fulfilled- Perform operational check of laptop prior to releasing for shipment

Required ability to move, bend and carry computer equipment up to 25lbs.Required ability to climb ladders & physically be able to move computer equipment to various locations across building campus/environment without assistance.

Required Experience:3-5 years of professional experience in a Help desk or customer service

Required Education:Associate’s degree in a computer-science related field, or equivalent technical experience

This is an essential office position in which social distancing cannot consistently be maintained. Therefore, to be successful, applicants need to be fully vaccinated for COVID-19”Comments for Suppliers: This position is for Jacksonville Florida. The candidates will be working at the Deerwood Campus Complex.

Note: This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements, or working conditions. While this is intended to be an accurate reflection of the current job, SPECTRAFORCE and the assigned client reserve the right to revise the job or to require that other or different tasks be performed as assigned.

Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, and hospital indemnity insurances. Additional benefits SPECTRAFORCE offers to the eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE offers unpaid leave as well as paid sick leave when required by law.

Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at NAhr@spectraforce.com if you require a reasonable accommodation. For the full list of our open positions, please check www.spectraforce.com

Vacancy expired!

ID	#21743908
State	Florida
City	Jacksonville
Job type	Contract
Salary	USD $24+ 24+
Source	SPECTRAFORCE TECHNOLOGIES Inc.
Showed	2021-10-27
Date	2021-10-15
Deadline	2021-12-13
Category	Et cetera
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Job Details

Technical Service Engineer

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