Job Details

ID #40919980
State Florida
City Junobeach
Job type Contract
Salary USD BASED ON EXPERIENCE BASED ON EXPERIENCE
Source eXcell, a division of CompuCom Systems, Inc.
Showed 2022-05-15
Date 2022-05-14
Deadline 2022-07-13
Category Et cetera
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IT Configuration Technician

Florida, Junobeach, 33408 Junobeach USA

Vacancy expired!

At eXcell, we set you up for job success right from the start. Our precision recruiting process aligns the right fit for the right people. Our client has a brand-new opportunity for a Configuration Technician to join their team onsite in the Juno Beach, FL. This role will be working the day shift, Monday through Friday. The ideal candidate should have 2 to 3+ years of experience and should have excellent all-around communication skills. This candidate should be able to work both independently and with a team. Scope of Activity and Responsibilities:

  • Unpacks appropriate CPU (Central Processing Unit), hardware and software and then installs each at default or to custom specifications
  • Tests configured systems for appropriate functioning and troubleshoots for any errors found
  • Completes all required documentation of installation including a quality assurance sheet to ensure accurate billing with respect to warranty contract, proper processing of defective products and timely vendor returns and reimbursements
  • Follows client personal computer system hardware and software specifications based on the configuration services being performed and the instructions supplied (on-line instructions, config. sheets)
  • Complies with departmental training certification requirements based on config, level by job function, i.e. Config. Level I, II, III
  • Troubleshoots malfunctioning units using efficient problem-solving techniques and departmental procedures
  • Researches hardware and software literature to keep abreast on new product / service developments and announcements
  • Works with Lead Technicians on difficult to solve problems or configurations
  • Troubleshoot and resolve common mobile device issues with the end-user (iOS / iPadOS / Android)
  • Troubleshoot and resolve Mobile Device Management (MDM) issues (enrollment, un-enrollment, device certificate expiry, etc.)
  • Create, maintain, and make enhancements to mobility KB articles within ServiceNow (with direction from product owner)
  • Create, maintain, and make enhancements to mobility Problem articles within ServiceNow (with direction from product owner)
  • Review requested 3rd-party apps against current suite to reduce overlap
  • Upload new 3rd-party apps to Mobile App Shop via the MaaS360 and / or Microsoft Intune MDM console while following established security and distribution guidelines
  • Obtain / maintain VPP codes for approved 3rd-party apps through Apple Business Manager (ABM)
  • Work with B2B vendors for B2B app MDM distribution logistics
  • Track and maintain in-house iOS app certificate expiration dates through Apple Developer Console and coordinate renewal with development teams
  • Upload updated / new in-house apps to Mobile App Shop via the MaaS360 and / or Microsoft Intune MDM console while following established security and distribution guidelines
  • Troubleshooting the use of the iOS Distribution Certificate, Provisioning Profiles, and / or APNS certificates with development teams
  • Manually supervise iOS devices via Apple Configurator when needed to ensure all corporate-owned devices are supervised
  • Guide users to obtaining access to mobile application distribution groups while understanding Active Directory groups membership and structures
  • Escalate issues to vendor and work through resolution
Full COVID-19 vaccination may be required. W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. eXcell Supports Equal Employment Opportunity eXcell , a division of CompuCom Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.

Vacancy expired!

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