Front Desk Manager

Job Description

Oversee all front office operations. Assures guest satisfaction with room amenities and service. Resolve guest complaint in an efficient manner by performing the following duties.

• Hiring and termination of all front office personnel
• Resolve guest complaints
• Oversee all areas of front office operation
• Produce room forecast
• Maintain operational budget
• Calculate weekly payroll
• Oversee training and development of personnel
• Takes care of all emergency situations on property
• Act as manager on duty for the resort
• Review nightly audit to ensure accuracy
• Responsible for the overall direction, coordination, and evaluation of these units.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications

• Associate degree (A. A.) or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.
• Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.
• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
• Ability to write speeches and articles for publication that conform to prescribed style and format.
• Ability to effectively present information to top management, public groups, and/or boards of directors.

Additional Information

• Must provide proof of beingfully vaccinated against COVID-19 prior to start of employment