Housekeeping Asst Director

Job Description

Great leaders don’t grow on trees. It takes years of hard work, balancing budgets and learning operations. If you are looking for an organization that is just as driven, Westgate Resorts has what you need. Come let us show you what it means to truly love what you do.

• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
• Reviews staffing levels to ensure the guest service, operational needs and financial objectives are met.
• Use all available on the job training tools to train new room attendants and provide follow-up training as necessary.
• Ensure policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to policy.
• Participates in interviewing and hiring of team members with the appropriate skills.
• Maintain the highest levels of quality by utilizing innovative strategies resulting in the highest levels of cleanliness resort wide.
• Ensuring the resort’s service standards are met every day resulting in exceptional Guest Satisfaction
• Leading, coaching, teaching, developing, and mentoring our talented Housekeeping Team
• Maximizing the resort’s profitability by utilizing financial tools and strategies to improve department profitability, control departmental expenses, and increase productivity

Qualifications

• Demeanor – Exhibits behavior that conveys confidence and respect from others. Make a good first impression and represent the organization in alignment with its core values.

• Communication – Design approach to different information and ideas to others in a convincing and engaging manner. Interpret verbal and non-verbal behavior and demonstrates active listening to ensure comprehension.

• Problem Solving – Coaches leaders and team members on complex issues into manageable parts. Finds alternatives and evaluates their implications before making a decision in addition to involving and gaining agreement from key stakeholders when making key decisions.

• Adaptability – Views how change impacts the team and other. Demonstrates flexibility in adjusting priorities and communicates reason for change and its impact.

A qualified individual will possess a proven track record in a leadership hotel housekeeping team of a resort of at least 600 rooms or more for 2 to 3 years. A flexible schedule with 7 days per week availability, open to working any days, any shift, is a must. Bilingual Spanish speaking is a plus, but not required.

Additional Information

• Must be able to lift 50lbs and work in outdoor weather conditions.
• Valid Driver's License