Vacancy expired!
Do you have a passion for innovation? Are you excited to leverage cutting edge technology to solve big business problems? If your response to those questions is "yes", we would love for you to join us! At OrangePeople we consult for some of the most prestigious brands in the world. But more importantly, our consultants have a voice in the vision and future of the company. At OrangePeople, our focus is people. It's right there in our name. Responsibilities:
- Ticketing Support Engineer will provide operational support from end-to-end for the environment.
- Support engineer will spend approximately 60-70% of their time spent Monitoring environments with Splunk/AppD/Azure console, completing routine health checks, completing check lists, compliance tasks, running batch processes, checking certificates running scripts and resolving escalated tickets to keep the operations going.
- The remaining 30-40% of their time will be spent on bridge calls, troubleshooting incidents/outages on escalated issues.
- The position requires constantly reviewing logs, looking at ticketing problems, making sure everything is running as expected. Other job functions include remoting into workstations, check services, pulling logs, checking the health of the OS level and then the application itself and escalate as needed.
- The Entitlement Platform (SnApp) runs 24/7/365. Work is broken up into shifts with nights and weekends are required.
- Bachelor's degree or equivalent experience
- Participate in OrangePeople monthly team meetings, and participate in team-building efforts.
- Contribute to OrangePeople technical discussions, peer reviews, etc.
- Contribute content and collaborate via the OP-Wiki/Knowledge Base.
- Provide status reports to OP Account Management as requested.
Vacancy expired!