Vacancy expired!
Description Location: Lake Mary, FloridaStart Date: 5/23 (The company has 1x every 2 week hiring day that is day one for new hires. Targeting 5/23 if we work backwards with interviews and the company’s background/compliance timeline)Pay Rate: Up to $25Work Week: M-F 9-5 (Hybrid onsite responsibilities, 3 days onsite, 2 days remote)Duration: 4-6 MC to support an employee standing up an office overseas and cover their seat. Drug Background: drug, background and fingerprint (run by Robinhood directly)Reason for Opening: a member of their Lake Mary team is going to India to stand up and support the onboarding of their overseas office. Timeline= he leaves in June and will be gone 4-6 months. Need a local candidate to bridge his gap. Interview Times: T-Th 9-11am ESTInterview Process: 1st round- Ed Weir (Technical), 2nd Stephanie & Paul (Teammates), 3rd Courtney (BSA for IT team)Must Have:Apple/Mac technical support experience
Jira/another ticketing system
Gmail/Google applications support – (Environment = Jira ticketing, Google application suite, Gmail workshop, AWS, MS Office applications [Excel, Word, etc], Slack communication)
Formal Company JD:We’re looking for a Support Engineer Level 1 to join our Corporate Engineering team who will support the company's continued hyper-growth and our staffs in-office. You will work closely with many teams, including Security, HR, Compliance, and Workplace to support staffs in their day to day work onsite. The ideal candidate is an excellent communicator with a thirst for solving problems who is looking for an opportunity to grow on a highly visible team. This role will report to the Corporate Engineering team.What you’ll do day-to-day:● Provide a daily in-office presence acting as the first point of contact for troubleshooting hardware and software issues.● Troubleshoot site-based networking and WiFi issues, VoIP systems, and video conferencing systems● Facilitate onboarding and offboarding tasks, including hardware setups, access management, and asset management.● Assist with the roll out new software releases and system upgrades, patches and security updates, and resolve software and hardware-related compatibility problems● Work with employees to troubleshoot various connectivity and access issues● Escalate issues to Level 2 with appropriate troubleshooting information in a timely fashionRequirements About you:● Early career IT support experience in a Mac-dominated environment● Experience supporting macOS and iOS● Previous exposure to MDM solutions for workstations and mobile devices● Ability to troubleshoot networks, VPNs, password managers, two-factor authentication, single sign-on and security protocols● Some experience managing hardware, software, and service vendors● Some experience with project planning and execution● Thrives while working independently● Excellent customer service and troubleshooting abilities in a remote-working environmentBonus points:● Experience partnering with Corporate IT/ systems and customer experience teams● Experience with G-Suite, Fleetsmith, Okta, Lastpass, and other SaaS products● Capable of identifying wide-spread issues amongst a sea of noise● Apple Certification (ACIT, ACMT, ACSP, etc.)● MS Windows experience● Surreal sense of humorTechnology Doesn't Change the World, People Do.®Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.Questions? Call your local office at 1.888.490.4429. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.© 2022 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/terms-of-use) .
Vacancy expired!