Vacancy expired!
Job DescriptionSNI Technology has partnered with a client here in the Orlando area who is seeking two helpdesk technicians for a 3 month contract
The Help Desk Technician is responsible for handling first and second level support of service requests. This relates to all technology, to include: workstations, servers, printers, aircards, password resets, networks, and vendor specific hardware and software.Responsibilities and DutiesEssential Duties and Responsibilities:- IT Support relating to technical issues involving Microsoft's core business applications and operating systems
- Support of disaster recovery solutions
- Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security
- Basic remote access solution implementation and support: VPN, Terminal Services, and Citrix• Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets
- System documentation maintenance and review in ConnectWise
- Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
- Fast turnaround of customer requests in accordance with SLAs
- Ability to work in a team and individually, while communicating effectively
- Escalate service requests that require Engineer level support
- Responsible for entering time and expenses in ConnectWise as it occurs
- Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University
- Enter all work as service tickets into ConnectWise
- Advanced understanding of operating systems, business applications, printing systems, and network systems
- Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care
- Diagnosis skills of technical issues
- Ability to multi-task and adapt to changes quickly
- Service awareness of all organization's key IT services for which support is being provided
Vacancy expired!