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We are looking for
Network Operations Specialist for our client in Melbourne, FL Job Title: Network Operations Specialist Job Location: Melbourne, FL Job Type: Contract Job Description:- The client is looking for an IP Network Control Specialist who will support a large nationwide customer.
- This individual will be a key member of the Network Operations Control Center (NOCC), and they will closely support the geographically dispersed network and team located throughout North America.
- The IP Network Control Specialist will be responsible for being the first line of support for the customer and field team to troubleshoot and assist with developing solutions and support mission-critical programs.
- Provide technical support for large private communications networks.
- Handle the first line of support for customer and field calls into an operations center.
- Log calls and performs preliminary investigations into reported network issues.
- Create trouble tickets and initiate workflow for problem resolution.
- Monitor, analyze, and troubleshoot network problems within an operations center utilizing network management and monitoring tools.
- Employs various test methods used to remotely analyze fractional Enterprise Data networks including fractional T1; T1; fractional T3; T3; Ethernet; IP; and RF.
- Interprets equipment alarms in the network on-premise equipment or telco's network and moves forward towards service restoration.
- Resolve problems using internal and external groups as needed to correct trouble on the network and interact with the customer.
- This position is part of an onsite 24x7 network control environment. Shift and workday flexibility is required.
- CCNA Certification or must obtain within 3 months of start date.
- Bachelor’s degree in Telecommunications, Engineering, Networking, Information Technology or related field with (2) years of prior related experience or 2 years post-Secondary/ Associate’s Degree with a minimum of (6) years of prior related experience.
- Minimum of (2) Years of Telecommunications Network Troubleshooting experience.
- Experience with Layer 1 Troubleshooting.
- Experience with call center phone systems and working with geographically dispersed teams.
- Experience in Physical layer and routed technologies experience.
- Experience with Network Management systems and tools.
- Experience in remote maintenance and repair of CISCO network equipment.
- Experience with interacting with customers and meeting service-level timelines.
Vacancy expired!