Vacancy expired!
- Supporting IT equipment in large corporate environment
- IMAC Support - IT equipment Install/Move/Add/Change
- Track and resolve customer incidents and requests through the ServiceNow ticketing tool
- Troubleshoot and resolve hardware and software issues for Windows and MAC devices
- Troubleshooting Hardware and Software issues for any Retail Stores (Payment Terminals, Printers, Scanners, Back-office PCs, Wi-Fi connectivity etc.)
- Restoration and migration of user data
- Shipping, receiving and disposal of IT equipment
- Smart Hands support to assist other support groups such as networking, server and telecommunication teams
- Printer and peripheral device support
- Mobile device support
- Inventory management of IT assets including asset auditing
- Video Conference room equipment support and meeting support
- Execute and follow appropriate KB articles
- Special event support including potential after hours support requirements
- VIP support
- Travel requirement to customer offices and retail stores as and when required for troubleshooting IT issues
- Excellent verbal and written communication skills
- Good technical writing skills and a willingness to document all work performed
- Ability to communicate and interact with both technical and non-technical customers
- Strong customer service experience in a corporate environment
- High level of professionalism and strong personal interaction skills
- Good technical writing skills and a willingness to document all work performed
- Windows and MAC hardware and software troubleshooting skills and experience
- Ability to do in-depth research and troubleshooting for complex technical issues
- Ability to complete all work tasks with minimal supervision
- Excellent time management skills to prioritize workload
- Ability to walk, bend and lift equipment up to 50 pounds and perform Physical duties of connecting computer equipment
- Experience supporting both MAC & Windows OS, Microsoft Office, smart phones, Audio Video/Video Conference equipment, printers and the following PC hardware manufactures: Apple & HP.
- Office 365 and Skype for Business/Skype Room Systems Troubleshooting
- Basic understanding and troubleshooting of LAN and WAN infrastructure, including on-site servers, WAPs, switches, routers.
- High level of flexibility and the ability to positively respond to changes in work requirements
- Ability to operate and communicate effectively while under pressure is essential
- Ability and willingness to learn new technologies
- Willingness and skills necessary
Vacancy expired!