Vacancy expired!
Visa Business Solutions provides issuers and their corporate clients a suite of products and capabilities to simplify the critical processes that businesses perform daily.  These critical processes include managing expenses, compliance, vendors and reporting.  They also provide analysis for corporates in order to make informed business and financial decisions about employee and company spend. Business Solutions also facilitate payments between buyers and suppliers, using online solutions or APIs. The analyst provides operational and technical support to North American banks and partners regarding Visa’s suite of commercial products. This role will be a subject matter expert on multiple products and platforms, and will represent the team and its clients in advocating for platform improvements and enhancements.Essential FunctionsThis is an individual contributor role responsible for solving complex problems and taking a broad perspective to identify innovative solutions. This role serves as a technical/functional specialist and works independently with guidance only in the most complex situations. Considered the functional expert for their client's processing and operational business.ResponsibilitiesProvides high value customer service support on day-to-day items to Visa Clients and internal staff to ensure customer expectations are exceeded, advocate on behalf of the clientsBe a subject matter expert on at least three Visa Business Solutions productsLead complex cross functional customer service delivery initiatives across clients and Visa internal teamsAct as liaison for the client, provide problem management, proactive identification of processing efficiencies, service change support and system enhancement support.Coordinate internal resources to accomplish Visa and client objectivesStay current with industry and client trends and maintain a strong knowledge of Visa Commercial products and servicesRepresent complex customer change requests, system or operational requirements, negotiate and manage expectations internally and externallyDevelop and manage strategic planning, operational initiatives, special projects and client-driven continuous improvement plansEnsure prompt and comprehensive resolution of client inquiries as well as create and maintain updated support documentation – meeting required deadlinesBuild and enhance positive working relationships with key clients and internal stakeholdersRepresent client perspective within Visa organization to ensure enhancements are prioritizedProactively identify operational opportunities and implement recommendations to increase service quality and efficiencyReport customer project accomplishments and deliverables to senior managementEducate and train clients on best practices for all supported servicesPerform ongoing proactive operational reviewsRole will mostly be technical in nature but will be expected to support team in finding trends and opportunities to bring the client’s operational support closer to a strategic levelBridge the knowledge gap between the business personnel at the bank and their technology counterpartsProvide leadership and communication, responsible for escalating to department management when issues arise that might jeopardize problem resolutionAvailable to travel 10-20% of the time or as needed to support business, based on assigned clientsThis is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
Vacancy expired!