Vacancy expired!
The Client Care Support representative will be part of our World-Class Customer Support team where you will be responsible for supporting card holder’s needs on a variety of Visa products via inbound phone calls. You will complete work according to well-defined policies and procedures while delivering a positive customer interaction. We look for individuals who enjoy working in an environment that is as fun as it is challenging and can ensure that our customers receive world-class service.Specific Responsibilities will include:Demonstrate consistent, and reliable attendance by showing up for work as scheduled with a positive, enthusiastic attitudeMeet KPIs and other existing potential new KPIs as deemed necessary by the business.Respond to incoming customer request quickly, proficiently, and professionally while meeting specific quality expectationsActively listen and probe to determine the nature of each call and determine the appropriate action(s) to complete the callMulti-task across several computer programs to respond to customer inquiriesUtilize all tools to properly support, action, and document all related questions and needsAccurately update and maintain cardholder data in appropriate databasesCollaborate with peers to help cardholders provide thought-leadership and inspire both customers and peers in a diverse business environmentCollaborate amongst the different Line of business as required by the businessCompliance to Key Control and other policies, including maintaining confidentiality in our secure environment This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
Vacancy expired!