Vacancy expired!
Ledgent Technology is seeking an IT Support Desk Specialist to provide an advanced level of in-person and remote IT assistance and customer service for internal users.
This is a hybrid work opportunity located in Miramar, Florida. This position requires on-site work 2-3x per week.What you will be doing:- Provide an advanced level of remote IT assistance and customer service for internal coworkers.
- Escalate complex issues to higher tier personnel.
- Take ownership of an issue and follow through on a resolution with end users and other pertinent IT team(s).
- Utilize the helpdesk ticketing system to document and route support cases to the appropriate group(s).
- Build desktops/laptops for internal users
- Monitor daily system backups and ensure integrity
- Field incoming problem tickets from end users to resolve application and software issues within servers, databases, and other mission-critical systems in person, via phone and/pr electronically
- Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications
- Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
- Ensure system connectivity of all servers, shared software, and other applications
- Monitor and test system performance; prepare and deliver system performance statistics and reports
- Perform preventative maintenance, including the installation of service packs, patches, hotfixes, anti-virus software, cleaning of workstations, printers, etc.
- Apply diagnostic utilities to aid in troubleshooting
- Participate in an on-call rotation
- Experience supporting Microsoft Office Suite 2016 & 2019
- Administration of Active Directory, Google Workspace (preferred) and VOIP telephony systems
- Experience supporting Windows 10 & 11, Windows Server 2016 & 2019
- Working knowledge of wireless networking
- Experience providing end-user support and problem resolution for desktops, laptops, printers, and other devices
- Strong experience troubleshooting computer and laptop hardware
- Troubleshoot basic network and telecommunications connectivity issues
- Strong knowledge of printer driver and queue creation, installation, management, and troubleshooting
- Experience creating and maintaining core desktop images to ensure standards of PC builds using imaging software
- Working knowledge of network, systems, and email security
- Strong technical and analytical skills
- Strong organizational and time management skills
- Strong interpersonal and English communication skills
Vacancy expired!