Job Details

ID #46185729
State Florida
City Northfortmyers
Job type Permanent
Salary USD TBD TBD
Source Openarc
Showed 2022-10-03
Date 2022-10-02
Deadline 2022-11-30
Category Et cetera
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Application Support Analyst

Florida, Northfortmyers, 33915 Northfortmyers USA

Vacancy expired!

Role Summary:

Tremendous opportunity to provide support and analysis of key IT systems for a company on an explosive growth path. As the Application Support Analyst, you will support our E-commerce and point of sale applications, liaising with key business users, providing production support, and providing input into system enhancements.

We are looking for a customer service focused, detail-oriented person who can take ownership of customer satisfaction for our E-Commerce and retail external and internal customers.

KEY DUTIES AND RESPONSIBILITIES
  • Provide level 2/3 support for Magento e-commerce platforms (B2B and B2C) and digital retail applications
  • Provide level 2/3 support for retail point of sale platform beyond our level 1 helpdesk resources (e.g. product inventory and product attribute support)
  • Liaise with retail store managers and sales managers to understand details of tickets and communicate resolution
  • Test fixes and new enhancements on Magento and point of sale system
  • Act as bridge between user community and software development team
  • Identify root cause of issues and propose system fixes
  • Identify enhancements that will reduce production support
  • Communicate new functionality being released for E-commerce and point of sale
  • Create training guides/work instructions on best practices for using system functions
  • Support deployments off-hours via testing and communications with user community
  • Manage and ensure attainment of support SLAs
  • Provide production support off-hours, including nights and weekends, when required
  • Some travel required for site visits and to learn processes, less than 5%

SKILLS AND QUALIFICATIONS
  • Resolve helpdesk tickets requiring analysis and knowledge
  • Experience with E-commerce and point of sale systems
  • Help desk software experience (Zendesk preferred)
  • Preferred experience with ERPs, and ideally SAP
  • Experience with Magento a plus
  • Experience with MagestorePOS and/or OMS+ preferred
  • Software development education/experience desired
  • Experience working in IT support function

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Vacancy expired!

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