Vacancy expired!
- Provide level 2/3 support for Magento e-commerce platforms (B2B and B2C) and digital retail applications
- Provide level 2/3 support for retail point of sale platform beyond our level 1 helpdesk resources (e.g. product inventory and product attribute support)
- Liaise with retail store managers and sales managers to understand details of tickets and communicate resolution
- Test fixes and new enhancements on Magento and point of sale system
- Act as bridge between user community and software development team
- Identify root cause of issues and propose system fixes
- Identify enhancements that will reduce production support
- Communicate new functionality being released for E-commerce and point of sale
- Create training guides/work instructions on best practices for using system functions
- Support deployments off-hours via testing and communications with user community
- Manage and ensure attainment of support SLAs
- Provide production support off-hours, including nights and weekends, when required
- Some travel required for site visits and to learn processes, less than 5%
- Resolve helpdesk tickets requiring analysis and knowledge
- Experience with E-commerce and point of sale systems
- Help desk software experience (Zendesk preferred)
- Preferred experience with ERPs, and ideally SAP
- Experience with Magento a plus
- Experience with MagestorePOS and/or OMS+ preferred
- Software development education/experience desired
- Experience working in IT support function
Vacancy expired!