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Job Role: Desk Side Support (Trading) Number of Positions 5 Job Type: 6 Months Contract Work Location: Jacksonville, FL / New York City, NY Responsibilities and duties: Assist With post upgrade incidents and queries Support trade floor application which interact with Office (e.g. Bloomberg, Factset, Thompson Reuters) Offer daily operations and systems support to personnel Ensure incident management process is followed and all SLA's are met. Troubleshoot Hardware & software issues in person at the user's desk( Floorwalking), remotely and by phone Qualifications and skills 4+ years' experience in Trading Floor Support and 6+ experience in providing IT Support Experience working with Office 2016 is a priority. Ability to meet deadlines and manage stress effectively in high-pressure situations. Understanding of IT principles and an ability to communicate technical concepts effectively to a varied audience. Strong sense of discretion and confidentiality required. Experience working with Windows 10, Windows 7, Active Directory Incident Management via ServiceNow is also requirement. Experienced use of Excel is beneficial. VMWARE and VDI knowledge will be useful. Thanks & Regards, Vinay Bhushan Singh email : vinay.b@e-solutionsinc.com www.e-solutionsinc.com E-Solutions Inc. 2 N. Market St., #400, San Jose, CA, 95113 e-Solutions Inc. is a 15 year old company having 15 Global Offices across 5 Nations and with more than 1000+ IT & Software professionals. Working on cutting edge technologies, we are serving 100+ Fortune2000 companies globally. USA | CANADA | UK | SINGAPORE | MALAYSIA | INDIA Disclaimer: E-Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. We especially invite women, minorities, veterans, and individuals with disabilities to apply. EEO/AA/M/F/Vet/Disability.
Vacancy expired!