Vacancy expired!
Please send your resume in WORD format should you be interested in the following Help Desk Analyst position. Our client is based out of the Fort Lauderdale, FL 33309 area. This is a contract to hire role with a salary range of $21/hr - $25/hr – 4–6-month contract, chance to convert to full time. If you are not interested in this position, please pass onto colleagues/associates as we do offer referral fees should they be hired.
Job Title: Help Desk AnalystLocation: Fort Lauderdale, FL 33309Salary: $21/hr - $25/hrTerm: 4-6 month contract, chance to convert to Full-Time in January 20233rd Party C2C/Transfer: No Referral Fee: $500 - refer qualified colleague, friends, or family.Please reply with an updated resume in Microsoft Word formatJOB DESCRIPTIONThe client is seeking a Help Desk Analyst to join the Technical Support team. The ideal candidate will have experience with front-line support, a passion for technology, and a drive for success. Our Help Desk Analyst must be proficient with Desktop support, Microsoft Windows, Active Directory, and Office 365; able to handle situations with accuracy and a sense of urgency; and possess exceptional customer service and communication skills.entry level are encouraged to apply Key Responsibilities:- Provide technical support to employees in desktop and network support, data access, logins, telephone, cubicle assignment/set-up, computer application access and passwords daily
- Triage incoming trouble tickets to appropriate group, when necessary
- Provide expertise on desktop support issues
- Monitor the Technical Support E-mail queue, answer phone queue calls, and follow up on voice mail ensuring a timely response to customers
- Log every incoming problem ticket and document resolution
- Provide acknowledgement and a proposed time of resolution within one hour of receipt of problem
- Resolve all issues in a timely manner while ensuring customers are updated on a continual basis
- Maintain physical inventory of company hardware, as well as assist in moves, changes and/or additions
- Monitor corporate systems and escalate to the appropriate support group when issues arise
- High School Diploma or equivalent plus at least 2 years of help desk experience
- Technical certification ideal (A+, Network+)
- Knowledge of Microsoft Windows 7 and 10 desktops and laptops
- Experience in PC upgrades and parts replacement
- Knowledge of TCP/IP, DHCP, DNS, and other networking protocols
- Experience with Microsoft Active Directory 2008-2012 and Azure preferred
- Strong knowledge of Microsoft Office Suite (Word, Excel, Outlook) / Office365
- Experience with MacOS preferred
- Excellent documentation and verbal communications skills
- Must be willing and able to work 11am to 8pm EST, Sat-Wed (off Thurs/Fri) or 11am to 8pm EST, Wed-Sun (off Mon-Tues)
- Ability to lift up to 50 lbs
- Strong interpersonal skills; must be friendly, patient, and considerate
- Employees must be in good standing; no written warnings in the past six months
Vacancy expired!