Compliance Agent (Onsite Role)

Job Description

Compliance Agents perform essential internal audits of tasks related to the Timeshare Closing process and complaint handling. The results of these audits are used to reasonably measure proficiency in meeting Westgate’s objectives.

• Assist in measuring Closing Officer performance and adherence to regulation and company policies with respect to the Timeshare closing process
• Identify, report, and maintain logs of compliance and non-compliance from Timeshare closing recordings
• Escalate items to Compliance Officer as appropriate
• Audit account paperwork to ensure proper execution
• Communicate training points, as may be identified in Timeshare closings from time to time, to Compliance Officer
• Participate in training events
• Research consumer/customer complaints that are assigned to the department
• Perform Admin duties as needed
• Monitor and research Lexis Nexis reporting
• Work on other projects as assigned by Management

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be proficient in MS Word and Excel
• May require some travel to resort locations as needed
• Timeshare experience preferred
• Bilingual a plus – Spanish and/or Portuguese; reading, writing, and speaking

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Additional Information

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Wellness Programs
• Tuition Assistance
• Fun, family culture
• Employee Assistance Program (EAP)
• Exclusive discounts for Team Member (i.e., hotels, resorts, restaurants, entertainment, etc.)
• Advancement & development opportunities
• Community Involvement Programs
• Safe working environment where all Team members are COVID19 vaccinated

All your information will be kept confidential according to EEO guidelines.