Vacancy expired!
Job Description
SUMMARYProvides support for the Hotelscorp Sales Floor. They will verify new deals, attempt to save packages from guests requesting to cancel, answer questions, schedule reservations and tours, book car rentals, and sell additional items such as tickets to guests who have purchased vacation packages. The ultimate goal is customer satisfaction.ESSENTIAL DUTIES AND RESPONSIBILITIES include the following, and other duties may be assigned.- Verifying new deals to make certain the guest is fully qualifies
- Attempting to save packages from guests requesting to cancel
- Helping guests with questions\concerns
- Providing quality, friendly, and courteous Customer Service to external and internal customers
- Isolating problems and attempting to resolve them before taking them to a supervisor
- Booking reservations
- Offering upgrades, extra nights, car rentals, and travel protection.
- Punching in/out for shift
- Logging into phone system for entire shift. If problem occurs with the phone or computer system, agent is responsible for alerting Floor Supervisor.
Qualifications
To perform this job successfully, an individual must be able to perform each essential dutysatisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Experience in a customer service environment and \or phone experience
- Sales experience
- Good basic computer skills (keyboard, mouse, typing)
Additional Information
All your information will be kept confidential according to EEO guidelines.
Vacancy expired!