Vacancy expired!
- Understand and execute standard operating procedures for imaging and deploying computer equipment for onboarding new hires.
- Collect and track equipment from departed end users following standardized asset tracking procedures.
- Provide support for video conferencing and related A/V on-site systems.
- Install, configure, and troubleshoot software, including document management, Microsoft office applications, remote conferencing tools, and financial systems.
- Coordinate user requirements with regional supervisors, management, and other IT teams.
- Build service-based relationships with the attorneys and staff, while utilizing exceptional customer service skills.
- Collaborate with other team members on tasks or requests, in an efficient and expeditious manner.
- Evaluate and record tickets for ongoing requests for new hardware, software installations, and incidents reported by end users within your assigned office.
- Adhere to organizational change management processes.
- Perform special duties, tasks, or projects, as required.
- Thorough understanding of PC hardware and software
- Mac OS/iPadOS
- Windows 10
- Microsoft Office 2013 - O365
- Google Workspace
- Desktop client and web-based applications
- Cloud services (Azure)
- Active Directory
- Audio/Video hardware
- Docking Stations
- Monitors
- Wireless peripherals
- Remote access
- Virtual Private Networks
- Citrix environments
- Telecommunications
- Laptop and desktop PCs
- LAN/WAN
- Strong analytical and problem-solving skills
- Excellent verbal and written communication skills
- Self-starter with the ability to manage own time effectively and work autonomously
- Ability to lift and move items up to 50 lbs
Vacancy expired!