Job Details

ID #49549293
State Florida
City Orlando
Full-time
Salary USD TBD TBD
Source Oracle
Showed 2023-03-25
Date 2023-03-26
Deadline 2023-05-25
Category Et cetera
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Principal Technical Support Engineer

Florida, Orlando, 32801 Orlando USA

Vacancy expired!

Job DescriptionAs a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.As a Principal Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction. A primary focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. You are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues. Services may be frequently provided by on-site customer visits.Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. 7 years experience with Core products or eight years experience with Applications products, BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle).ResponsibilitiesJOB DESCRIPTIONThis position is for a Principal Support Engineer to join an established Oracle Database Exadata & Cloud support team. Candidate needs to be fluent in Japanese language (verbal and written) as well as English. Candidate needs to be located in the US - East Coast is a preference - and will be largely supporting customers in Japan.The team’s main responsibility is to troubleshoot & resolve highly complex technical Cloud and Exadata Database. We are seeking expertise in the following areas - candidates with wider skill range will have advantage: Cloud, Exadata, Real Application Clusters, High Availability, Data Guard, Recovery, ZDLRA, Performance, Memory Management, Database and Query tuning, Storage, ASM, Golden Gate, Security, Networking, Enterprise Manager etc. The Engineer should have good hands on experience on UNIX, Linux and/or Solaris platforms.The selected candidates are expected to work in partnership with customers, other support engineers and developers to deliver a superior ownership experience to the customer. The selected candidate will have opportunities to become an Expert / Guru in Database, Exadata & Cloud technologies. The candidate will be widely regarded as a subject matter expert in their current role and will demonstrate the ability to resolve complex problems or identify acceptable workarounds. He/she should be able to perform their assigned duties with a great degree of independence requiring minimal direction. The Engineer is expected to be a key member of the technical problem solving as well as problem avoidance team, routinely sought after to address extremely complex, critical customer issues.RESPONSIBILITIESThe main role of a Support engineer is to troubleshoot highly complex technical problems (Oracle Database & Exadata) requiring high level of technical expertise

Works directly with customers

Participates in weekend rotation and shifts

Participates in initiatives that improve overall product and documentation quality

Participates in product/platform testing

Drives improvements in product quality

Serves as Situation Manager on highly sensitive Customer issues

Consults with Management in directing resolution of critical Customer situations

Consults with Customers on complex use of Oracle products

Achieves knowledge transfer through development and delivery of training, knowledge sessions, mentoring etc.

Creates /reviews Knowledge Articles

Contributes significantly towards the “My Oracle Support” Database communities

Analyzes work load, determines best practices and implements changes to improve productivity

Proactively contributes to increasing the team efficiency by sharing knowledge, providing feedback about best practices, writing tools / utilities

Who are we looking for?QUALIFICATIONS

Greater than 10 years of industry experience

Technical degree i.e. BE / B.Tech / M.Tech / MCA / M.Sc. in Computer Science / Management Information Systems / Engineering / Math / Physics / Chemistry or proven professional and technical experience.

Oracle OCP DBA certification - Preferred

Oracle OCM DBA Certification is a plus

TECHNICALSKILLSWe are looking for a core technical person, who has hands-on Database administration experience on UNIX/Linux and/or worked as L3 level support engineer and/or having equivalent knowledge. He/She should possess the following technical skills:

Database architecture knowledge and administration

Good knowledge on Exadata, Exadata Cloud and OCI architectures.

Experience with cloud technologies from different vendors

Thorough understanding of the Oracle database features

Extensive hands on interaction with large Database management systems

Real Application Cluster (RAC) & ASM/Storage areas

ZDLRA, Backup and Recovery, RMAN, Dataguard, knowledge of various restore and recovery scenarios.

Performance Tuning, Parallel query, Query tuning

Networking

Partitioning

Database Security

Golden Gate & Replication

Enterprise Manager

General UNIX/Linux concepts & Administration

Managing Kernel Parameters, Partitioning and File systems

Operating systems expertise will be an added advantage .

PERSONAL ATTRIBUTES

Self-driven and result oriented

Strong Problem solving/analytical skills

Strong customer support and client relation skills

Ability to work effectively in high volume & high pressure situations

Ability & Flexibility to work late shifts

Effective communication (verbal & written)

Ability to Network (internal & external)

Strong willingness to learn new technologies / skills

Ability to Influence/negotiate

Team player

Customer focused

Confident and decisive

Enthusiastic

Ability to Coach / share knowledge

Ability to write technical Bulletins

Disclaimer:Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.Range and benefit information provided in this posting are specific to the stated location(s)California Pay Range: from $37.45 to $72.88 per hour; from $77,900 to $151,600 per annum. May be eligible for equity.Colorado Pay Range: from $32.45 to $65.58 per hour; from $67,500 to $136,400 per annum. May be eligible for equity.New York City Pay Range: from $34.23 to $69.23 per hour; from $71,200 to $144,000 per annum. May be eligible for equity.Washington Pay Range: from $39.52 to $69.23 per hour; from $82,200 to $144,000 per annum. May be eligible for equity.Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience and market conditions, as well as reflect Oracle’s differing products, industries and lines of business.Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.Oracle offers a comprehensive benefits package which includes the following:

Medical, dental, and vision insurance, including expert medical opinion

Short term disability and long term disability

Life insurance and AD&D

Supplemental life insurance (Employee/Spouse/Child)

Health care and dependent care Flexible Spending Accounts

Pre-tax commuter and parking benefits

401(k) Savings and Investment Plan with company match

Flexible paid time off (unlimited or accrued vacation and sick leave)

Paid parental leave

Employee Stock Purchase Plan

Adoption assistance

Financial planning and group legal

Voluntary benefits including auto, homeowner and pet insurance

About UsAn Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.Oracle is an Equal Employment Opportunity Employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Which includes being a United States Affirmative Action Employer

Vacancy expired!

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