Sr. Tech Support Engineer-IC3

Hi,

• JavaScript
• SQL
• Linux commands (Note: In Platform Technologies, we tend to weigh SQL and Javascript skills more heavily. Linux commands we're just looking for familiarity.)

• The Technical Support Engineer will be responsible for managing and resolving the most challenging issues for the ServiceNow Technical Support team focusing on ServiceNow Technologies. This includes being the last point of escalation within the technical support department and mentoring junior team members in the various technologies.
• The successful candidate will be able to quickly gain an understanding of the ServiceNow platform. This is a customer-facing role and therefore it requires strong inter-personal skills in addition to strong technical skills. The Technical Support Developer must able to work outside of normal business hours (evening/weekend shifts, holidays) as needed.

• Demonstrated ability to troubleshoot difficult technical issues Working knowledge of the components in a web applications stack
• Experience writing or debugging Object Oriented code (Java preferred, other relevant technologies ok)
• Experience in one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell) Experience with relational databases (e.g. MySQL, Oracle)
• Experience administering: Linux/Unix OR Microsoft Server
• Excellent verbal and written communication skills Works well in a team environment
• Strong personal commitment to quality and customer service Ability to understand and communicate complex technical systems
• Proven ability to maintain a professional demeanor when handling complex user issues

• A fundamental understanding of ITSM, ITIL, or CMDB Deep understanding of JavaScript.
• Advanced MySQL or Oracle experience
• Experience diagnosing performance degradation Understanding of remote administration via SSH, SNMP, WMI, Powershell.

• The ideal candidate is a college graduate with a Computer Science degree or equivalent and has had a developer or database administrator role for more than 2 years.
• Strong interpersonal communication skills are essential.
• Those we hire will be trained and mentored in these technologies as appropriate by our senior staff and will work to support a growing base of customers globally.
• Successful candidates will enjoy a generous earning potential and the chance to expand their role in the company as we grow.