Job Details

ID #49563333
State Florida
City Orlando
Job type Contract
Salary USD $40 - $45 40 - 45
Source Tranzeal, Inc.
Showed 2023-03-27
Date 2023-03-24
Deadline 2023-05-23
Category Et cetera
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Technical Support Engineer

Florida, Orlando, 32801 Orlando USA

Vacancy expired!

Job Title: Technical Support EngineerDuration: 12 Months contractLocation: Orlando, FL style="color: #222222; font-family: Arial, Helvetica, sans-serif; font-size: small;" style="color: #222222; font-family: Arial, Helvetica, sans-serif; font-size: small;" style="color: #222222; font-family: Arial, Helvetica, sans-serif; font-size: small;" Important Note - Onsite Requirement:This position may require a hybrid schedule to sit onsite 2-3 days of the week. This will be to the discretion of the hiring manager and the business needs. style="color: #222222; font-family: Arial, Helvetica, sans-serif; font-size: small;" style="color: #222222; font-family: Arial, Helvetica, sans-serif; font-size: small;" style="color: #222222; font-family: Arial, Helvetica, sans-serif; font-size: small;"

Job Description: style="color: #222222; font-family: Arial, Helvetica, sans-serif; font-size: small;" As a Technical Support Engineer, you will enable our customers with your passion and knowledge of the ServiceNow Platform. You will be responsible for managing and resolving the most challenging issues and escalation for the customer and provide technical guidance in addressing their business needs. You will be the voice of the customer into ServiceNow product and development teams for product feedback and improvements. You will play an integral role in building knowledge and be part of strategic initiatives for process improvements. style="color: #222222; font-family: Arial, Helvetica, sans-serif; font-size: small;" style="color: #222222; font-family: Arial, Helvetica, sans-serif; font-size: small;" Skills: What you need to be successful in this role: style="color: #222222; font-family: Arial, Helvetica, sans-serif; font-size: small;" ·Strong knowledge on LDAP/ActiveDirectory, SSO or other authentication or user management systems (e.g. Azure AD, Okta. SAML, SiteMinder) Strong Understanding of Email Infrastructure (e.g. Exchange, Office 365, Postfix) Advance knowledge on WebServices (consuming or providing) (SOAP, REST) style="color: #222222; font-family: Arial, Helvetica, sans-serif; font-size: small;" ·Strong working knowledge on Network infrastructure Hands on experience in anybi-directional, automated integration between two systems DataExtraction Technologies (e.g. JDBC, ODBC) or ETL integrations Strong Experience in one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell) style="color: #222222; font-family: Arial, Helvetica, sans-serif; font-size: small;" ·Strong Experience with relational databases (e.g. MySQL, Oracle). style="color: #222222; font-family: Arial, Helvetica, sans-serif; font-size: small;" ·Strong Experience using Linux/Unix OR Microsoft Server style="color: #222222; font-family: Arial, Helvetica, sans-serif; font-size: small;" ·Demonstrated ability to understand the problem statement and troubleshoot complex technical issues with ease style="color: #222222; font-family: Arial, Helvetica, sans-serif; font-size: small;" ·Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems style="color: #222222; font-family: Arial, Helvetica, sans-serif; font-size: small;" ·Personal commitment to quality and customer service style="color: #222222; font-family: Arial, Helvetica, sans-serif; font-size: small;" ·Ability to multi-task and efficiently manage case backlog Should be a team player working efficiently in a collaborative environment style="color: #222222; font-family: Arial, Helvetica, sans-serif; font-size: small;" ·Leading investigation and resolving complex issues and escalations while demonstrating exceptional technical understanding, business process and customer needs in a timely manner.

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