Technical Support Engineer - Automation job vacancy

Vacancy expired!

Job Title: Technical Support Engineer - AutomationDuration: 12 Months contractLocation: Orlando, FL
Job Description:As a Technical Support Engineer, you will enable our customers with your passion and knowledge of the ServiceNow Platform.You will be responsible for managing and resolving the most challenging issues and escalation for the customer and provide technical guidance in addressing their business needs.You will be the voice of the customer into ServiceNow product and development teams for product feedback and improvements.You will play an integral role in building knowledge and be part of strategic initiatives for process improvements.

What you get to do in this role:Customer Advocate providing support to users/administrators of our platform.Contributing to the growth of best practices for delivery of support services.Understand our platform, cloud technologies and troubleshooting practices to ensure successful resolution of challenging technical situations.Manage and resolve all issues.Experience assessing, troubleshooting, resolving and providing root cause analysis for ServiceNow Product issues.Manage customers' expectations and experience in a way that results in high customer satisfaction.Maintain technical expertise in assigned areas of product functionality and use that expertise to help customers.Opportunity to become Subject Matter Expert in assigned areas of product functionality and utilize that expertise effectively to help customers.Share and deliver knowledge sessions with peers globally.Opportunity to create scripts to automate repetitive tasks or scripts to enable faster troubleshooting.Help in development and mentoring of team members in various technologies and ServiceNow Platform.Suggest and implement improvements to internal processes.Work on technical and non-technical projects.The successful candidate will be responsible for direct support of ServiceNow customer developers and administrators.This includes web/email support as well as direct telephone support.Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the customers.Maintain impeccable case hygiene and customer related files and records.

Skills: To be successful in this role you have:2+ years Technical Support ExperienceExperience in writing/debugging on one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell Solid understanding of Object-Oriented programming. Java preferredAdvanced understanding of Networking concepts including TCP/IP, HTTP, SSH protocols, concepts of firewall, load balancer and portsGood Experience in diagnosing performance related issues by analyzing Heap dumps or Thread Stacks Good Experience in using Linux/Unix OR Microsoft Server Good knowledge of the components in a web applications stack.Good knowledge on RDBMS (MySQL, Oracle) Familiarity with VMware, AWS, Azure, Event Management SystemDemonstrated ability to understand the problem statement and troubleshoot complex technical issues with easeExcellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problemsPersonal commitment to quality and customer service.Ability to multi-task and efficiently manage case backlog Should be a team player working efficiently in a collaborative environmentProven ability to maintain a professional demeanor when handling complex user issues (difficult customers)

Desired Skills:Experience providing SaaS supportExperience working with the ServiceNow PlatformA fundamental understanding of ITSM or ITIL framework

Vacancy expired!

ID	#49570936
State	Florida
City	Orlando
Job type	Contract
Salary	USD Depends on Experience Depends on Experience
Source	Tranzeal, Inc.
Showed	2023-03-28
Date	2023-03-27
Deadline	2023-05-26
Category	Et cetera
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Job Details

Technical Support Engineer - Automation

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