Digital Product Operations Manager

Reporting to the Senior Manager, Digital Product Operations, the Digital Product Operations Manager will work with business partners to bring to life their Marketing, Sales and Brand needs on the Technology & Digital websites and apps. This position works closely with teams across Marketing, Sales, and Operations and all Products Technology & Digital disciplines. The ideal candidate will have an understanding of consumer-facing websites, mobile and Digital marketing. The candidate will need to have strong collaboration and communication skills. Position ResponsibilitiesRelationship Management – The Digital Product Operations Manager, under guidance from their leader, fosters effective working relationships and manages partner expectations, scope, budget discussions and project communications.? Develops strong partner relationships? Provides partners with a consistent point of contact and accountability for their digital business needs? Works collaboratively with cross-functional teams to address priority conflicts if they arise? Can frequently shift focus across multiple projects or lines of business? Collaborates with Senior Manager and multiple partners to build business requirements, manage scope expectations, and deliver solutions within the established digital strategy? Collaborates with other Digital Product Operations Managers, Lead Digital Product Operations Managers, and Product Analysts across various product lines and brands within DPEP Technology & Digital to support a frictionless Guest experience across touch pointsProject Management – The Digital Product Operations Manager is responsible for translating marketing concepts into detailed product requirements and executable tactics.? Generates project briefs that illustrate the essential elements of a project including objectives, strategies, target audience, background, and execution considerations to share with Senior Manager and Lead for approval? Writes detailed business requirements, or at least owns their quality? Responsible for the on-time, on-budget, on-strategy delivery of marketing- and operations-related projects? Escalates unresolved business, strategy, scope, and budget issues as appropriate to the Senior Manager? Ensures appropriate review and sign-off of key deliverables with Technology & Digital teams and partners? Fosters effective working relationships with internal Digital Creative, Production, Product and Technology teams and often brokers solutions between them? Communicates changes in business strategic direction or priority shifts to Senior Manager, Lead, and functional teams? Ticket management – works closely with Production team to address business clarification needs and remove roadblocks Preferred Qualifications? Experience with digital or technology platforms? Travel Industry knowledge Required EducationBachelor’s Degree or equivalent Basic Qualifications? A minimum of 2-3 years combined business, agency and/or digital experience? Experience with marketing, brand strategy, technology, and/or digital strategy? Experience with technical, user and business issues in a fast-moving digital organization? Willingness to take personal initiative? Strong verbal and written communication and leadership skills, including an ability to communicate effectively at the Manager level? Ability to work collaboratively across large matrix organizations